Bell Attendant - InterContinental Hayman Great Barrier Reef
Hotel Brand: InterContinental
Location: Australia, Queensland, Hayman Island
Hotel: IC - Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801
About the Role
From the moment guests arrive at the resort until their departure, my role is to deliver flawless, genuine, and personalised service that creates memorable luxury experiences. By sharing insider knowledge about everything Hayman Island has to offer, I help guests fully immerse themselves in their stay and create lasting memories. With a confident and outgoing communication style and strong attention to detail, I ensure each guest feels welcomed and connected to their room, the resort facilities, and their "home away from home."
In this role, I assist guests with resort event and activity information and bookings, escort them to their rooms, and provide a comprehensive in-room orientation to ensure they feel comfortable and informed. I also manage guest transfers across the resort when needed and support guests with a range of requests, from billing enquiries to providing local recommendations. In addition, I assist colleagues with ad-hoc duties when required and ensure all guest vehicles are well maintained, presented to a high standard, and regularly cleaned to reflect the resort's luxury service expectations.
What we need from you
* Charismatic, warm, and naturally charming with the ability to connect with guests and exceed expectations
* Previous experience in Front Office environments
* Ideally 1–2 years' experience in a Bell Attendant, Guest Service, or similar hospitality role
* Passion for making guests feel special by delivering genuine, luxury service
* Strong communication skills with the ability to think outside the box
* Physically fit and able to lift luggage and assist guests with items as required
* Holds appropriate work rights to work in Australia
* Flexible availability, including weekends and evenings as required
What we offer
* World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
* An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ's, markets and much more.
* Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
* 6300 Hotels & Resorts across the world with a strong talent program to develop and grow your career!
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