Primary Location
VIC - Melbourne - 655 Collins St
Job Description Summary
We are looking for a National Team Lead to support the establishment of a new aerial function, optimising processes and operational reporting. The Team Lead will manage a team of coordinators.
About the Role
The National Team Lead is a newly created position responsible for the day-to-day management of the aerial program, ensuring contractual and business requirements are met.
You will support the implementation of new processes, engage with key stakeholders, and drive operational efficiencies. A key aspect of this position is liaising with regional leads and NBN to align objectives and performance measures while maintaining comprehensive operational reporting.
This role is ideal for a proactive leader who can establish a new operational function while enhancing efficiency and driving results.
Nature of position: Fixed Term Contract (until 31 December 2025)
Location: National (can be based in VIC, NSW, QLD or WA)
Reporting Line: National Workflow & Process Delivery Manager
Responsibilities:
* Day to day management of the aerial program to meet contractual and business requirements.
* Lead the development and implementation of new processes for aerial function efficiency.
* Liaise with regional leads to manage aerial program work in progress.
* Work closely with NBN to align requirements and objectives.
* Produce and disperse state and national-based reporting, provide weekly and monthly progress report on all key measures of performance across the program.
* Ensure effective communication and visibility of performance metrics across stakeholders.
* Identify and participate in problem identification and system enhancement forums.
* Communication and escalation of problems quickly and effectively.
* Maintain strong relationships with internal teams, clients, and field operations.
About You
* Experienced in operational workflow management.
* Prior experience in scheduling and programming tickets of work.
* Background in the telecommunications industry.
* 3+ years of experience with Microsoft office suite in an office environment.
* Ability to understand technical aspects of operations and maintenance in telecommunications.
* Familiarity with distribution networks, processes, and procedures.
* Strong analytical and problem-solving skills with flexibility in approach.
* Experience in aerial work is beneficial but not essential.
* Certificate in Telecommunications (desired but not mandatory).
Benefits Of Working With Us Include
* Growth – We are growing and there are opportunities for your career development across our business units.
* Discounts - Employee rewards program and employee discounts across hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more We also offer access to novated leasing.
* Paid Leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
* Culture – we are committed to fostering a workplace culture that values diversity and inclusion. We celebrate excellence through our Kudos Awards, and significant milestones from 5 years of service are rewarded.
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.
Please submit your interest with the apply button. We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Service Streamdoes not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
Department
Field Services
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Apply #J-18808-Ljbffr