At Viktoria & Woods we believe in fostering a creative and collaborative culture. Our boutique stylists have a strong fashion and styling focus. They love connecting and engaging with customers to build authentic relationships.
We have a supportive team and working environment and are dedicated to creating a memorable and lasting customer and brand experience in all facets of our business.
Located across Australia within 28 locations, we offer a unique opportunity to join a community that values timeless design, modern versatility, and thoughtful craftsmanship. We invite individuals of all backgrounds and experiences to bring their unique perspective to creating extraordinary experiences for our clients. If this sounds like you, we welcome you to apply today!
About the role:
We are seeking a Full-Time Multi-Site Manager to lead our team across our Indooroopilly Boutique and QueensPlaza David Jones locations, working a Tuesday to Saturday roster. This position offers an exciting opportunity for you to lead your teams to success and encourage a passion for styling and customer service in a luxury fashion retail environment. This role contributes to building a word-class brand by generating sales and prospects, providing outstanding customer service, maintaining store presentation and supporting operations.
Responsibilities include:
Customer Service & Driving Sales
* Oversee all aspects of store performance across all locations, including sales, profitability and operational standards, while aligning with the brand’s strategic goals.
* Lead your teams to provide an exceptional customer and sales focussed culture through delivering in-store customer experiences that build brand loyalty and drive sales to achieve or exceed budget targets and goals/KPIs.
* Discuss initiatives to enhance sales with the retail team and Regional Manager; and problem solve additional solutions for driving increased sales within stores.
* Provide feedback to the Regional Manager on store operations, customer feedback and where improvements can be made.
* Build and maintain a strong VIP list of customers within stores. Ensure all Team Members are aware of VIPs and how to manage their store visits.
* Develop and implement sales strategies, marketing initiatives and customer engagement plans to drive revenue growth and build brand loyalty.
* Monitor and analyse store KPIs, identifying opportunities for improvement and implementing actionable solutions.
Learning & Development:
* Ensure strong onboarding is delivered by Store Management, Field Trainers and experienced Stylists to all new team members in a timely manner to ensure they are set up for success in their new role.
* Coach and develop all team members to enhance their capabilities and performance in their roles. Ensure annual performance plans and reviews are conducted and on-going feedback is provided in a constructive and positive manner where team members feel valued, respected and recognised .
* Identify talent, providing training and ongoing mentorship and creating clear pathways for career progression within the organisation .
* Develop Team Members to improve their individual sales performance, communicating improvements and providing ongoing feedback.
* Proactively organising additional training to Team Members who require further training.
* Addressing performance concerns in a timely manner including but not limited to: Coaching, Policy Compliance and Performance Management.
Store Operations & Loss Prevention:
* Manage day-to-day store operations across allocated boutiques and concessions, focusing on maximizing sales revenue, stock inventory, store presentation and rostering of staff; and ensuring achievement of all operational goals/KPIs.
* Manage all stock movements and assess and review stock loss. Conduct seasonal stock takes within stores.
* Implement visual merchandising directives and promotional changes within stores. Ensure consistency in visual merchandising and brand presentation across all locations to meet high luxury standards
* Discuss staffing requirements with Regional Manager and conduct recruitment for stores.
* Ensure efficient store and team management of any new store openings and/or closures.
* Ensure any store maintenance issues are addressed quickly and effectively.
* Timely and accurate completion of rosters at all locations in accordance to payroll deadlines.
* Ensure stores meet or exceed all Workplace, Health and Safety (WHS) requirements. And/or legislation; as well as comply with all V&W’s processes, policies and retail guidelines; as support all.
Stock Management:
* Provide feedback to Regional Manager regarding any stock opportunities and/or stock losses to ensure that products and stock levels are maintained.
* Ensure any loss of revenue due to theft, poor administration, error and/or waste at store level is minimised.
Team – Work and Training:
* Collaborate with team members to achieve store budgets and resolve client issues proactively together.
* Communicate effectively with Regional Manager in relation to stock levels, client feedback and operational challenges.
* Assist team members to maximise the store sales.
* Attend store meetings, training sessions, and company events as required.
* Embrace V&W’s training initiatives and strive to implement any new skills, knowledge on-the-job.
Culture:
* Identify and prioritise internal opportunities where possible to leverage team growth and development.
* Inspire and lead diverse teams to deliver outstanding customer service and create memorable experiences in store with our clients.
* Act as a role model for the brand’s values, cultivating an environment that prioritises excellence, innovation and being customer focused.
* Fostering a positive team culture across all sites, promoting collaboration, inclusivity and mutual respect to enhance employee engagement and retention.
* Takes on team feedback in regard to culture concerns, and escalates to HR/Retail Head Office to discuss improvements and initiatives.
* Promote working collaboratively as a team rather than individually to increase overall store sales and exceed targets.
Compliance and Policies:
* Comply and stay up to date with all V&W’s policy, procedures and standards as provided.
* Work with Regional Manager and HR Manager – Retail to manage any breaches of company policy.
What are we looking for?
* 2+ years’ experience in managing a retail fashion store or similar environment, or 3+ years’ experience in an Assistant Store Manager capacity at a flagship or equivalent location.
* Highly skilled in building and managing the customer experience within a retail setting.
* Understanding of retail POS systems (AP21 would be desirable);
* Knowledge of Learning Management systems (LMS) beneficial but not essential.
* Ability to manage time and competing priorities effectively and efficiently.
* Ability to work independently and collaboratively as part of a team;
* Experience leading and managing retail teams to create a positive and motivating culture is essential.
* Excellent communication and interpersonal skills.
* Experience training/developing/recruiting team members.
* Fashion retail sales experience or high-end client experience would be highly regarded.
What is on Offer?
* Competitive hourly rate
* Career Development Opportunities
* Generous Wardrobe allocation
* 50% Staff discount on Viktoria & Woods product
Next Steps:
Submit your application today! Once received, we will be reviewing applications as they come through and successful applicants will be contacted to attend an interview in store.
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Multi Site Manager