This role sits in a regulated environment, supporting a global platform within a small, well-run Australian team with global backup support. It’s hybrid (Perth office WFH) & offers a mix of structured support work plus some initial process improvement, with occasional WA site visits — structured, but not boring. This is a not a chaotic, reactive MSP helpdesk - No deskside support, walk-ups & constant fire-fighting The team is small, focused & well managed with realistic workloads and good balance. What we’re looking for 2–3 years’ experience in a Service Desk or Technical Support role Clear communicator who enjoys structured environments Degree and/or relevant IT certifications preferred Telecommunications or networking exposure is a bonus Australian citizenship required due to the sensitive nature of the work Package & benefits Competitive pay. Long-term, stable role with flexibility Exposure to East Coast and EU-based teams Full training on specialised systems & Ongoing professional development If you’re open to a role offering clarity, stability, and something a little different, let’s have a quick, confidential chat. Full job description available. Let's connect. recruitment@propelum.com.au 0468 475 741 Martin Stewart https://www.linkedin.com/in/martinstewartaust/