We are seeking dedicated professionals to join our call centre team on the Gold Coast, Queensland.
This is a permanent ongoing role with multiple positions available, offering a stable work environment and opportunities for career growth.
The Customer Care Consultant will play a crucial role in assisting families and carers by answering inbound calls. Responsibilities include providing information, discussing available options, and advising on services that support independent living at home, as well as short-term and long-term care solutions.
This position contributes directly to the well-being of the community and is ideal for individuals who are passionate about making a difference and helping others.
* Multiple permanent full-time positions and part-time roles available
* Full time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster
* Part-time positions to be rostered a guaranteed 30 per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster - you must be able to work the first 6 weeks full time
* Roster generally released 2 weeks in advance
* Paid training + access to additional support while settling in
* National Police Clearance required
* Must have full work rights to work within Australia for at least 12 months
Requirements
Key Skills and Qualifications
* Exceptional customer service skills
* Proficiency in PC literacy
* Adaptability in a busy environment
* Strong multitasking skills
* Clear verbal and written communication
* Eagerness to learn
* Ability to meet KPIs and competencies
What Makes a Successful Customer Care Consultant
The ability to provide outstanding service to customers, address their needs effectively and efficiently, manage inbound calls in a fast-paced contact centre setting, and convey information clearly and effectively.
Benefits
* Fantastic working culture
* Unlimited access to mental health and well-being platform
* Opportunities for career progression
Our Team Loves Working Here
* The people and their teammates are one of the main reasons they come to work
* Enjoy creating great relationships with customers
* Convenience of location
Probe CX believes in fostering an inclusive culture that embraces diversity and talent. We provide space for everyone to thrive and celebrate individual contributions.