Join the agile team at McDonald's Ballina as a Shift Manager. In this role, you will be responsible for leading and engaging a team to deliver exceptional customer service at our restaurant located in Ballina, NSW 2478. As a Shift Manager, you will play a key part in the smooth running of the restaurant and contribute to the overall success of the McDonald's brand.
Perhaps you are a Crew Trainer ready to take the next step, or a Junior Manager wanting to advance to Department Management... or a Shift Manager looking for part-time while you further your studies, or manage family commitments. All of these options are possible for the right person.
What you'll be doing
Overseeing the daily operations of the restaurant during your shift, including managing staff, handling cash and stock control
Candidates must be available to work rotating shifts including days, evenings and weekends as required
Ensuring excellent customer service by maintaining high standards of food quality, cleanliness and safety
Providing coaching and support to crew members to develop their skills and grow within the organisation
Analysing sales data and staffing requirements to drive operational efficiency
Acting as a brand ambassador and role model, embodying the McDonald's values and culture
Collaborating with the restaurant management team to implement strategic initiatives
What we’re looking for
Previous experience in a supervisory or management role, ideally within the hospitality or retail industry. McDonald's qualifications a big advantage.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a team
Excellent customer service orientation and a passion for delivering high-quality experiences
Solid problem-solving and decision‑making abilities to handle daily operational challenges
Numeracy skills and the ability to analyse data to drive process improvements
A flexible and adaptable approach to work, with the ability to thrive in a fast‑paced environment
Must be willing to relocate to or near Ballina.
Candidates must have Australian work rights and be legally eligible to work in Australia
What we offer
At McDonald's Ballina, we are committed to providing a supportive and rewarding work environment. You'll enjoy competitive pay, opportunities for career advancement, and a range of benefits including employee discounts, training and development programs.
About us
McDonald's is a global leader in the fast-food industry, with a strong presence in Australia. Our Ballina restaurant is part of our ongoing commitment to providing high-quality food and exceptional customer service to the local community. Join our team and be a part of our success story.
Apply now to become the next Shift Manager at McDonald's Ballina.
NOTE: for candidates with McDonald's People Performance Management or Product Quality Management Department ( min 12 months experience) and course qualifications, plus a Diploma, 482 Sponsorship may be an option.
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