About Us
Vinarchy. Redefining Wine. Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.
About The Role
The IT Support Specialist role is the first line of support for our local and remote users. It is responsible for handling issues from incoming telephone calls, email communications, creating tickets and to assist on user's requests (or escalate further as required), some server and network activities, PC builds, and imaging and other duties as assigned.
Key Responsibilities
* Provide front-line services to end-users on software and hardware related problems across the Global IT user base, in accordance with company policy and IT standards.
* Provide timely, accurate and appropriate responses to customer queries.
* Investigate and resolve application or data issues using a variety of tools and resources.
* Ensure Backup and recovery strategies are in place across all environments.
* Carefully evaluate alternative risks and solutions before acting to provide timely resolution.
What You\'ll Bring
Preferred Qualifications:
* Bachelor's Degree/Diploma or equivalent.
Required Experience
* 2-3 year's industry experience working in a Help Desk or similar environment.
* Experience with Microsoft Windows 10 & 11, Windows Server.
* Experience in an Active Directory, Intune, Entra and Azure AD environment and basic network troubleshooting.
* Experience in a Critical Incident Management is an added advantage.
Why Join Us?
Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success. We offer a competitive rewards package and the opportunity to work with a world-class team.
You'll Also Have Access To
* Staff wine allowance and access to unique wine specials
* Paid Parental Leave
* Loyalty Leave - earn up to 1-week additional annual leave after 5 yrs
* Vinarchy Anniversary Day off
* Go Beyond Day - making a difference in your local community
* Access to an extensive online learning library
* Annual Flu Vaccination Program
* Employee Assistance Program
* Exclusive employee discounts with national retailers
Ready to redefine your future? APPLY TODAY
At Vinarchy, we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.
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