At In Choice Plan Management, we're passionate about empowering people with disabilities to make the most of their NDIS plans. As an experienced plan management provider, we support participants in managing the financial and administrative aspects of their funding - so they can focus on achieving their goals.
About the Role
We're seeking a detail-oriented and compassionate Plan Management Support Officer to join our growing team in Fortitude Valley. You'll play a vital role in helping participants manage their NDIS budgets, process invoices, and access the support they need with confidence and clarity.
What You'll Do
Provide administrative and financial support to NDIS participants.
Assist with client onboarding and explain plan management processes.
Respond to enquiries from participants, nominees, support coordinators, and providers.
Monitor participant budgets and provide expenditure insights.
Liaise with providers to resolve invoice discrepancies.
Maintain accurate records in line with NDIS and company guidelines.
Support participants in understanding and maximising their NDIS funding.
Collaborate with internal teams to ensure high-quality service delivery.
What You'll Bring
NDIS Worker Screening Check (required prior to role commencement)
Experience in customer service or administrative roles (1–2 years minimum).
Excellent communication and interpersonal skills.
High attention to detail and strong organisational ability.
Ability to work independently and as part of a team.
Understanding of NDIS systems, pricing arrangements, and guidelines (desirable).
Experience in disability, healthcare, or financial services (preferred).
Why Join Us?
Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
Be part of a supportive, values-driven team
Make a meaningful difference in the lives of NDIS participants every day.
Every day, you'll play a part in helping people achieve their goals and live more independently. If that sounds like you - apply today and grow your career with In Choice Plan Management.
Please note
To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.
We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. In Choice Plan Management will not accept responsibility for any fees related to unsolicited resumes.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Management Support Officer?
* Do you have a current NDIS Worker Screening Check?
* Do you have a current Police Check (National Police Certificate) for employment?
* What's your expected annual base salary?
* How much notice are you required to give your current employer?
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