What success looks like in this role:
High-Level Description: Looking for Subject matter expert with 8 to 11 years of experience on Modern device management stack including skills on MS Intune for Mobile & Windows device management. Hands-on experience with mobile device/application/policy management is required. Proficient knowledge of software/patch deployments rollout via Intune will be an added advantage.
Responsibilities and Accountabilities:
* Hands-on experience on Microsoft Intune preferred
* Mobile Device management via Intune
* Mobile application management & Policy management
* Handling co-management & Modern device management is an added advantage
* Execution of Enterprise support processes including Incident Management, Problem Management, Change Management, Service Request Management, Asset & Configuration Management
* In-depth work stream experience like Deployment, incident analysis, resolution, problem definition, analysis, and resolution of Deployment failures.
* Conditional access policies & Autopilot persona management skills
* In-depth knowledge of Client OS (Android/iOS) and Troubleshooting.
* Hands-on experience in co-management and software deployment & Patch rollout via Intune will be an added advantage
* Manage period compliance reporting
You will be successful in this role if you have:
Necessary skills:
* Strong understanding of ITIL, specific to Change & Release management
* Ability and willingness to take direction from technical service delivery lead and Client Executives
* Ability to work in a team environment
* Able to adapt to a changing technical environment
* Ability to coach other members of team in their area of expertise
* Ability to communicate clearly with all team members and end-users
* Ability to work with a sense of urgency
* Customer facing presentation and consulting skills
* Strong knowledge of Microsoft PowerShell
Certifications:
* ITIL Foundation (optional)
* Certification on Configuration Manager & Intune (Optional in case of Good knowledge)
Additional requirements:
* Must be an Australian Citizen
* NV1 Security clearance is required
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