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Healthcare needs a better rhythm: one that keeps care continuous and deeply human.
Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries.
Today, more than two million patient visits each week are powered by Heidi worldwide.
The Role
We're looking for a Clinical Coding Specialist with deep expertise in Australian medical coding to guide the development of Heidi's AI scribe platform into compliant, billable, structured medical documentation.
You'll be the clinical coding expert who ensures our AI systems understand and apply Australian medical coding principles correctly, working directly with our engineering team to embed your expertise into automated systems that support clinicians seamlessly.
You'll play a crucial role in defining coding accuracy standards, validation processes, and compliance frameworks that power millions of patient encounters across Australia.
What you'll do
Lead medical coding validationfor AI-generated documentation, ensuring accurate application of ICD-10-AM, ACHI, and MBS item numbers across diverse clinical scenarios in both public and private settings
Develop coding guidelines and protocolsthat translate complex Australian Coding Standards (ACS) into systematic processes our AI can learn and apply consistently
Conduct quality auditsof AI-coded documentation, identifying patterns, gaps, and opportunities for improvement in coding accuracy, DRG assignment, and compliance
Collaborate with engineering teamsto translate medical coding expertise into technical requirements, validation rules, and system improvements
Work directly with Australian cliniciansto understand documentation patterns, clinical decision-making, and coding challenges across private hospitals, public health systems, and GP practices
Ensure regulatory compliancewith Department of Health coding standards, Medicare Australia requirements, DVA guidelines, and private health insurer specifications
Analyze coding data and metricsto identify trends, accuracy patterns, and areas for system optimization across our Australian customer base
Stay current with coding updatesincluding annual ICD-10-AM/ACHI releases, MBS schedule changes, and ACCD standards updates
Support customer implementationsby providing coding expertise during enterprise client onboarding and troubleshooting
What we're looking for
3-5+ years of professional medical coding experiencein Australian hospital, clinic, or health system environments
HIMAA certification in Clinical Codingor equivalent qualification (university/TAFE clinical coding certificate)
Expert-level knowledgeof ICD-10-AM/ACHI and Australian Coding Standards (ACS) across multiple specialties
Strong understanding of DRG (Diagnosis Related Groups)and AR-DRG classification system
MBS knowledgeand understanding of Medicare Australia billing requirements
Multi-specialty coding experienceincluding public/private hospital, GP, emergency department, and specialty clinic coding
Experience with coding auditsand quality assurance processes, including accuracy measurement and improvement initiatives
Familiarity with EHR systemssuch as Epic, Cerner, Best Practice, Medical Director, Genie, or hospital PAS systems
Analytical skillswith ability to identify coding patterns, trends, and systematic issues
Adaptability to work in a fast-paced technology environmentand translate traditional coding processes into innovative AI-powered solutions
Why you will flourish with us
Flexible hybrid working environment, with 3 days in the office.
A generous personal development budget of $500 per annum.
Learn from some of the best engineers and creatives, joining a diverse team.
Become an owner, with shares (equity) in the company, if Heidi wins, we all win.
The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups.
If you have an impact quickly, the opportunity to fast track your startup career.
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives.
Our strength is in our differences.
We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
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