Overview
Join to apply for the
HVAC COUNTER SALES SPECIALIST
role at
ECCO Supply
Are you comfortable working with contractor customers at the front counter? Do you consider yourself knowledgeable in the manufacturing industry? Do you possess the ability to encourage customers to purchase in larger quantities while delivering great customer service?
About Our Company
For 60 years, The ECCO Group has enjoyed continual growth, and our manufacturing division leads the market for sheet metal HVAC products in Western Canada. Our ECCO Supply division is a full-service wholesale distributor of Heating, Ventilation and Air Conditioning (HVAC) supplies and equipment. With sales branches located in centers throughout Western and Central Canada, we are expanding our team with individuals eager to improve customer experience and drive significant market growth.
About The Position
The Counter Sales will manage the customer service level, from order taking up to and including shipping of product. This role will be the face representing ECCO Supply to our in-branch customers, friendly and courteous, maintaining a strong level of customer service. The Counter Sales will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.
Division
ECCO Supply
Reporting Structure
Reports to: Branch Manager
Key Responsibilities
Assist customers at sales counter, by phone, and via email while providing high level of customer service and problem solving; submitting orders and providing quotes.
Contact customers when back orders are available and update time and date of call on invoice.
Educate customers on features and benefits of products to improve related sales and customer satisfaction.
Increase sales and average order size by cross-selling, upselling, add-on sales and offering promotional items.
Input all invoices into the system with detailed descriptions and quantities.
Maintain accurate tracking of invoices and perform daily checks to avoid shipping errors.
Maintain an up-to-date sales database with pricing, specifications, etc.
Handle inquiries from other sales branches professionally and efficiently.
Forward sales leads to Outside Sales Representatives for follow-up.
Provide support to Outside Sales Team on customer service tasks when they are out of the office.
Assist with quotes/pricing of jobs as required by the Branch Manager/W wholesale Manager.
Participate in yearly inventory counts.
Maintain counter sales area and racking in a clean and organized fashion.
Attend meetings and training to enhance personal growth and ECCO Supply image.
Participate in vendor/industry training (lunch and learns, vendor training classes, online training, etc.).
Other duties as deemed necessary by Management.
About The Ideal Candidate
Post-secondary education – an asset
Previous Order Desk and/or Sales experience – an asset
Previous experience in HVAC, manufacturing or related industry – an asset
Desire to be a long-term employee and contribute to the company's overall success
Strong computer skills with the ability to multi-task data-entry and order processing efficiently
Ability to adapt/ respond to different types of personalities
Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
Must be willing to attend educational courses to supplement existing professional experience
Job Type
Full-time
Advantages
Dental care
Extended health care
RRSP match
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📌 Hvac Counter Sales Specialist
🏢 ECCO Supply™
📍 Toowoomba