We are seeking an experienced and strategic Utilities Billing Manager to lead our billing operations and ensure the accuracy, compliance, and efficiency of revenue collection. If you have a strong background in utility billing, and team leadership, we want to hear from you.About UsAltogether is a sustainable multi-utility providing drinking water, recycled water and wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers by 2025.Our people drive our mission of creating next-generation utilities that enable self-sufficient community by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.Altogether works with strata managers, bodies corporate and developers to design and manage embedded energy networks on behalf of communities.Embedded energy networks provide the same benefits as traditional networks, with improved purchasing power and power management capabilities.Altogether’s embedded energy networks help communities and individuals save money and avoid risk by providing peace of mind at affordable prices.Core Responsibilities:• Oversee the end-to-end utility billing process, including meter data management, rate application, and bill generation.• Manage, mentor, and support the billing team to ensure high performance and professional development.• Monitor billing accuracy and address errors or anomalies in a timely manner.• Ensure compliance with all relevant billing regulations, policies, and financial controls.• Work closely with IT, customer service, and finance departments to improve billing systems and resolve issues.• Develop and implement strategies to improve billing efficiency and customer satisfaction.• Prepare and present reports on billing trends, revenue assurance, and operational performance.• Stay up to date with changes in legislation, tariffs, and industry standards.What will you bring to the role?• Minimum 3 years in a managerial or leadership role (preferably within utilities).• Strong leadership and team management skills.• High attention to detail with excellent analytical and problem-solving capabilities.• Proficiency in billing software and Microsoft Excel.• Strong interpersonal and communication skills.• Knowledge of regulatory and audit requirements in utility billing preferred.Why join us at Altogether/Benefits• Annual Salary review and bonus’s• Hybrid working arrangements• New Brisbane based office with end of trip facilities, bike storage and more• Development and growth opportunities• Family & Wellbeing initiatives e.g., Access EAP program, additional wellbeing day off• Provided drinks and snacks such as coffee, fruits, biscuits, lollies and team lunches• Frequent team engagement events, values awards nights and annual Company Christmas Party.Interested? Apply Now!Please submit your application as soon as possible as we will be reviewing applications as they come in and may therefore close the ad without notice.You can learn more about Altogether Group by visiting https://altogethergroup.com.au/home-business/All offers of employment are subject to satisfactory pre-employment checks including references, health assessment which includes a drug and alcohol screening, and police check.Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.Role TypeCompany OverviewAre you a forward-thinker? Are you passionate about creating a brighter future for all? Are you full of ideas on how to better utilise power, water and data? If so, Altogether could just be the place for you. Working alongside developers and body corporates you have the opportunity to play an influential role in delivering ethical, sustainable solutions for communities and their residents – making positive change with real impact. So what’s it like working at Altogether? Here, we take a refreshing and diverse approach to culture. We understand the power of brilliant ideas. It’s what drives us. By prioritising collaboration and championing forethought, together we can solve some of the planet’s most pressing issues. We’re looking for pioneers and creators, people who are eager to make a difference. It’s not about former glories or fancy CV’s. If you’re a good human being and brimming with potential we will provide you with an opportunity. One where you’re able to craft a unique career path, supported by a range of initiatives including transformational eLearning, mentoring and professional development. Over the last two years, the idea of the office has shifted dramatically and we’ve shifted with it with technology and systems adapting to individual needs. There is life outside of work. We understand that. Your wellbeing is of the utmost importance and is key to producing consistently great work. From the introduction of Wellbeing Day to health discounts and transformational parental leave, we place the emotional and physical wellness of its staff above all. At Altogether, we’re not just going through the motions. What we do here matters. Working here, you’ll make a direct and lasting impact on the quality of life of people all across Australia. It’s about creating a better future for communities – an ambition you’ll feel driven to achieve each and every day. ◯ Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
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