We're seeking a skilled Quality Assurance Specialist to join our team.
This role is responsible for ensuring the quality of our service desk operations.
Key responsibilities include:
* Monitoring Service Desk agent interactions with End Users and related tickets.
* Coaching agents to drive performance.
* Providing input for Knowledge Article updates.
* Preparing reports and quality indicators.
The ideal candidate will have:
* Minimum 2+ years of IT Service Desk Level 1 experience.
* Bachelors' Degree in any field desired.
* Good understanding of IT Service Desk Level 1 Support processes.
* MIS reporting, trending reporting, and Analytics skills.
In return, you'll enjoy a collaborative work environment and opportunities for growth and development.