Public Areas Assistant Manager – Reef View Hotel / Hamilton Island
Set against the backdrop of the sparkling Coral Sea, Hamilton Island's Reef View Hotel is the heart of island hospitality — welcoming thousands of guests each year to experience genuine service, comfort, and the wonder of the Whitsundays.
We're looking for a dedicated and detail-focused Public Areas Assistant Manager to join our passionate Hotel Operations team. In this hands-on leadership role, you'll help ensure that every corner of our public spaces — from lobbies and lounges to walkways and amenities — is immaculate, inviting, and reflective of the island's world-class standard.
Why you'll love working with us
* Lead a motivated team in one of Australia's most stunning resort environments.
* Enjoy a dynamic, people-focused role with opportunities for professional growth.
* Live and work in paradise, with staff accommodation and island benefits provided.
Your Role
Reporting to the Public Areas Manager, you'll assist in overseeing the daily operations of the Public Areas team across the Reef View Hotel and associated guest facilities. You'll help maintain exceptional cleanliness standards, manage staff performance, and support the smooth running of services that enhance the guest experience from check-in to check-out.
Where you'll make an impact
* Supervise and coordinate the day-to-day cleaning and presentation of all hotel public areas.
* Conduct regular inspections to ensure high standards of hygiene and appearance.
* Support rostering, scheduling, and resource allocation for public area attendants.
* Monitor stock levels of cleaning supplies and guest amenities, ensuring timely ordering.
* Provide on-the-job training and mentoring to team members to maintain service excellence.
* Liaise with Maintenance, Front Office, and Housekeeping to promptly address guest and operational needs.
* Ensure compliance with workplace health, safety, and hygiene standards.
What we're looking for
* Previous supervisory or senior role in housekeeping or public area management, ideally within a hotel or resort environment.
* Excellent organisational and time management skills.
* A keen eye for detail and commitment to maintaining premium presentation standards.
* Strong leadership and communication skills with a positive, hands-on attitude.
* Ability to work across a rotating roster including weekends and public holidays.
* Proficiency with Microsoft Office and housekeeping management systems advantageous.
To be successful, you will need:
* A genuine passion for hospitality and delivering outstanding guest experiences.
* Flexibility, reliability, and the ability to lead by example.
* A solutions-focused approach and willingness to go the extra mile.
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community. Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders – make your next career move one to remember