Recruitment Delivery Manager at Hays Technology, Recruiting experts in IT
Excellent Opportunity for Change Analysts
Opportunity to work for a Victorian Government Client
Work Arrangement: Hybrid
Project
Working on a new digital enrolment system for schools which is built on Salesforce – scaling that project. They have a Change Manager in place, plus a Change/ Training Lead, and they are looking to add a Change Analyst and Senior Change Analyst to that team (early stages of project).
Accountabilities
* Demonstrated experience in Salesforce implementation.
* Design and implement a comprehensive training strategy to educate new customers on how to effectively use the IT application during onboarding.
* Develop and manage training materials such as user manuals, video tutorials, interactive demos, and live training sessions tailored to different user roles.
* Coordinate with product, support, and customer success teams to ensure training content reflects current features and onboarding workflows.
* Deliver or facilitate live and virtual training sessions, webinars, and Q&A forums to support customer adoption.
* Gather and analyse training feedback and performance metrics to continuously improve content, delivery methods, and user learning outcomes.
* Create clear, engaging, and user-friendly content.
* Collaborate with product, UX, marketing, and customer success teams to ensure content aligns with the application's features.
* Write and edit knowledge-based articles, FAQs, and help centre content tailored to various customer personas and technical skill levels.
* Ensure all written content adheres to brand tone, language guidelines, and accessibility standards across digital platforms.
What you'll need to succeed
* Salesforce experience is a must.
* Keen to see candidates that have worked in enterprise scale organisations (education background not essential but nice to have).
* Any candidates that have worked on contact centre/service desk projects would be advantageous as that is a component of this project.
What you need to do now
If this sounds like you, please click 'Apply Now', or please send your updated CV to
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Analyst and Project Management
Industries: Government Administration
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