**Sales Manager**
Crystal Castle & Shambhala Gardens is located just outside of Mullumbimby in the beautiful Byron Bay hinterland. An extraordinary world-unique place, it is the home of the largest natural crystals in the world. The tranquil Shambhala Gardens are filled with walks, sacred statues, areas for contemplation and interactive experiences.
As the Sales Manager, you are responsible for leading a team to create incredible customer experiences and generate great sales. Your job is to ensure every visitor to the iconic Crystal Castle & Shambhala Gardens has an incredible experience and feels welcomed, supported, and relaxed from their interactions with the Sales, Welcome Hut, and Experiences teams.
We're in search of a proactive and dedicated individual to take on the role of Sales Manager and become an integral part of our team here at Crystal Castle.
As the Sales Manager, you will train, motivate, and manage the sales team with positive leadership and direct floor management to drive and increase product and ticket sales, consistently meeting or surpassing sales targets. You will act as a coach, motivator, and exemplary leader.
But it's not just about managing sales - it's about embodying the values that drive us forward.
- Unimpeachable Character
- Clear, Honest, Open Communication
- Delight the Guest
- Simplify
We're seeking an individual who will share in our commitment to excellence. Your alignment with our values will be vital, as you and your team's interactions with our guests are one of the most important aspects of the Crystal Castle experience.
Join us on this values-driven journey if you're ready to leverage your skills in sales management and contribute meaningfully to our team.
**Employment benefits**
- Long term local employer
- Hard working and fun team culture
- Opportunity for professional growth
- Staff incentives including bonus payments
- Wonderful product discounts
- Incredible natural work environment
**Responsibilities**
- **Sales Leadership**: Directly manage and drive the sales process and operational sales strategies. Be actively involved on the sales floor, coaching the team, and leading by example to achieve sales targets.
- **Team Management and Development**: Continually monitor team performance across the entry booth, retail spaces, and daily experience venues. Recruit, train, and mentor new team members, focusing on high performance and product knowledge. Conduct quarterly and annual team conversations and manage performance issues with HR support.
- **Analytical Excellence**: Analyse sales reports to identify opportunities for sales maximisation. Manage merchandising and pricing strategies to optimise sales. Ensure all tasks and projects are updated and managed through digital systems.
- **Customer Service**: Resolve guest issues and complaints, ensuring an excellent guest experience.
- **Rosters**: Manage team rosters with Team Leader support according to guidelines, ensuring proper staff levels.
- **Reward & Recognise**: Support and improve reward and recognition systems to acknowledge and incentivise exceptional performances within the sales team, enhancing motivation and team engagement.
**Results**
Performance will be gauged on metrics like sales per person, weekly and monthly sales targets, Roller GX score (guest feedback), and team engagement scores. Here are the results we expect out of this role:
- Sales processes and playbooks are created or updated, and implemented to produce consistent results.
- Reporting and analytics on sales data are reviewed, and suggestions are made to improve or revamp these for better impact and motivation for the sales team.
- Compelling sales data insights that inform the leadership team of wins and opportunities are generated and shared.
- Sales training sessions are held every three months.
- Existing crystal educational video content is utilised in a standardised training system to upskill the team.
- Company values and culture are upheld in all interactions with guests and team.
- Be part of a 12 month retail renovation project, sharing ideas and developing materials such as engaging signage.
**Requirements**:
- 5 years of experience in sales management
- 5 years of experience of team management & development
- Passionate about creating extraordinary customer experiences
- Confidence to lead, coach and mentor a sales team at a high level
- Excellent interpersonal skills with an open communication style
- Approachable and confident when interacting with customers
- Positive attitude with lots of initiative
- Strong time management skills
- Experience in sales tracking, targets and budgets
- Experience in managing rosters and wages
- Proven team performance management experience
- Excellent problem-solving skills and ability to thrive under pressure
- Exemplary role model for the sales team
**Communication Expectations**:
**Daily**:
- Available on WhatsApp every day in case of emergencies or roster issues