Salary:$1,300 USD/monthHours:Full-time, 40 per weekEnglish:Advanced (C1)Start Date:First week of JanuaryLocation:RemoteWe're hiring aCustomer Care Specialistwith strong operational and marketing support skills for a well-establishedhome care brand that provides high-quality non-medical and private-duty nursing services for seniors and individuals with disabilities.This role plays a key part in enhancing customer experience, increasing call volume, and supporting daily operations.What You'll DoCustomer Care & OperationsHandle inbound calls with compassion and professionalismSupport families and clients seeking home care servicesManagedispatching and technician/caregiver routingto maximize utilizationMakeoutbound callsfor follow-ups, unsold estimates, and re-engagement listsMarketing SupportCollaborate with the corporate marketing teamAssist withsocial media content, remarketing, and promotional specialsHelp strengthen brand awareness and trust within the communitySystems & Process SupportServiceTitan expertise (REQUIRED):Maintain and update the price bookAdjust pricing guidesSupport overall system setup and workflow improvementsContribute toHR,policy-making, and the creation ofStandard Operating ProceduresServiceTitan experience is mandatoryAdvanced English (C1) English-only environmentCustomer service experience withhigh call volumeStrong communication, organization, and multitasking skillsAbility to support both customer care and marketing activities
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