Job Description:
The APS3 Participant Support Officer will provide procedural, clerical, administrative support, and operational tasks. This includes some basic research and analysis activities.
Key Responsibilities:
* Act as the first point of contact for participants, customers, and stakeholders by delivering high-quality customer service in person, over the phone, via email, and at reception.
* Provide front desk support for in-person appointments and resolve routine enquiries using available tools, scripts, and guidelines.
* Manage team calendars, inboxes, and appointments, ensuring timely responses and efficient scheduling.
* Support service delivery by completing routine administrative tasks in line with operational guidelines.
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* Provide general office and administrative support, including data entry, record keeping, meeting coordination, minute-taking, travel arrangements, and invoice processing.
* Assist with property and maintenance issues and resource requests.
* Contribute to a collaborative team environment and provide peer support and guidance as needed.
Requirements:
* Strong customer service and communication skills, with excellent attention to detail and empathy when handling sensitive or challenging conversations.
* Ability to manage competing priorities while maintaining high work standards and accuracy.
* Experience in building relationships with internal and external stakeholders.
* Understanding or lived experience in the field of disability is highly desirable.
* Ability to resolve customer enquiries and take initiative in providing clear advice, guidance, or referrals as per operational guidelines.
* A team player with the ability to work collaboratively, provide feedback, contribute to process improvements, and support team activities.
Benefits:
This role offers a range of benefits, including competitive hourly rates, superannuation, and opportunities for professional development and growth.
About Us:
We welcome applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse backgrounds, and people with disabilities. Reasonable adjustments will be provided throughout the recruitment process.