Pullman Bunker Bay is a 5-star luxury beachside resort located in the Margaret River Region, Western Australia.
Purpose
As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Solve inquiries and provide accurate info on room availability, rates, and experiences.
Primary Responsibilities
* Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.
* Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.
* Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay.
* Safely and securely handle payment transactions, verifying billing details for accuracy.
* Suggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay.
* Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.
* Assist in resolving guest complaints or issues related to reservations, billing, or room assignments.
Skills And Experience
* Customer service-oriented with exceptional communication skills.
* Previous experience in a similar role in the hospitality industry is preferred.
* Proficiency in using reservation and property management systems is a plus.
* Problem-solving skills and the ability to remain calm under pressure.
* Team player with a positive attitude and willingness to go the extra mile.
Accor Benefits
* ALL Heartist Membership - Discounts on accommodation and food & beverage worldwide.
* Family & Friends Discounts - Available on a range of accommodation, services and events.
* Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
* Learn Your Way - Career development support with Accor Academy and Typsy.
* Build Your Network - Grow your hospitality network worldwide with over 300,000 Accor professionals.
* Worldwide Opportunities - Access to limitless career growth across 110 countries.
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