Senior Salesforce Developer Job Description
We are seeking an experienced Senior Salesforce Developer to join our team, responsible for leading a team of Engineers and working closely with Service Delivery Managers.
About the Role
This is a critical position in delivering operations and development services across our multiple Salesforce clients. As a manager, you will be involved in incident triage and resolution, root cause analysis, review of logs, definition of solution changes, and software development of changes.
* Key Responsibilities:
* Leading and mentoring engineers to ensure that services are provided to our clients within agreed service levels.
* Evaluating, responding to, and resolving technical issues in our clients' Salesforce solutions, effectively articulating the problem and resolution to client team members.
* Working directly with clients to discuss requirements, running workshops, detailing benefits and costs for solution design, and preparing estimates for development changes.
* Accountability for the quality of engineering delivery, with provision to perform code reviews, reviewing quotes and estimates, and code check-ins.
* Setting priorities for the team and reporting on the progress of the engineering tickets at daily scrums/standups.
* Ensuring service governance framework is adhered to, including wiki documentation.
* Maintaining the development environments for all clients and liaising with Salesforce Customer representatives and third-party contacts to resolve third-party issues.
* Identifying technical improvements, gaps, and upgrades.
* Focusing on continuous improvement and best practice.
* Collaborating with project development teams and participating in impact analysis of any change or planned releases.
About You
You have delivered solid solutions to complex problems and can provide consistent, high-quality solutions.
Your Experience & Skills
* Software Engineering or Computer Science tertiary qualifications.
* 8+ years of Salesforce development and configuration experience, ideally gained in a consulting / agency environment with tier one clients.
* Experience in Omnistudio packages.
* Excellent communication skills – you must be able to communicate confidently with clients and team members.
* Self-motivated, problem-crushing attitude.
* You're a team player and you just want to build solutions that work.
* ITIL experience – working in an operation team following incident and problem management processes.
Technical Requirements
* A proven track record of supporting business applications and solving complex technical problems.
* Hands-on Salesforce development and configuration experience in complex Salesforce ecosystems.
* A good understanding of continuous integration methodologies.
* Deep understanding of the Salesforce object model.
* Experience in liaising and coordinating with third-party vendors (app exchange vendors, Salesforce) to deliver optimized outcomes for clients.
* Expert knowledge of Process Builder, Flow, Workflows, Approvals, Apex Triggers, Apex Classes, Visual Force Pages, SOQL & SOSL, Data Loader, Lightning Component Framework, Lightning Web Components, Salesforce Lightning Design System, Lightning App Builder.
* Must have hands-on experience in Vlocity/Industries, Omniscripts, Data Raptors, Integration Procedures, and FlexCards.
* Nice to have: hands-on experience in Conga, Marketing Cloud, Shield Platform Encryption.
* Familiarity with JSON structure and integration would be an added advantage.
* Salesforce certifications: App Builder, Administrator, Platform Developer I, System Architect or Application Architect, Platform Developer II (nice to have).
Benefits
We offer a range of benefits to support your career growth and well-being.
* Access to global career opportunities across Deloitte's network.
* Flexible working arrangements to support your work-life balance.
* A commitment to diversity, inclusion, and professional development.