Housekeeping Operations Manager
Are you an organized and detail-oriented individual with experience in managing housekeeping operations? We are seeking a skilled Housekeeping Operations Manager to join our team.
Job Description:
The successful candidate will be responsible for coordinating all aspects of housekeeping, including guest rooms, public areas, and back-of-house spaces. This will involve developing and implementing efficient cleaning procedures and quality control measures, as well as training, supervising, and motivating housekeeping staff to maintain high standards of cleanliness and guest satisfaction.
The ideal candidate will have a minimum of 2 years' experience in a supervisory capacity within a hotel environment and a proven track record of at least 2 years in hotel housekeeping operations. They will also possess strong leadership and team management skills, excellent communication and interpersonal skills, and proficiency in Microsoft Office suite (Word, Excel, Outlook). Additionally, they should have experience with hotel Property Management Systems and knowledge of health and safety regulations in the hospitality industry.
Key Responsibilities:
* Manage and coordinate all housekeeping operations, including guestrooms, public areas, and back-of-house spaces
* Develop and implement efficient cleaning procedures and quality control measures
* Train, supervise, and motivate housekeeping staff to maintain high standards of cleanliness and guest satisfaction
* Conduct regular inspections of guestrooms and public areas to ensure compliance with hotel standards
* Manage inventory of cleaning supplies and equipment, ensuring cost-effective operations
* Collaborate with other departments to address guest needs and resolve issues promptly
* Implement and maintain health and safety protocols in accordance with local regulations and company policies
* Handle guest complaints and feedback, taking appropriate action to ensure guest satisfaction
Requirements:
* Minimum of 2 years' experience in a supervisory capacity within a hotel environment
* Proven track record of at least 2 years in hotel housekeeping operations
* Bachelor's degree in Hospitality Management or related field (preferred)
* Fluency in English, both verbal and written
* Demonstrated leadership and team management skills
* Strong organizational and time management abilities
* Excellent communication and interpersonal skills
* Proficiency in Microsoft Office suite (Word, Excel, Outlook)
* Experience with hotel Property Management Systems
* Knowledge of health and safety regulations in the hospitality industry
Benefits:
This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual looking for a new challenge, please submit your application.