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Client Support and Operations Expert
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We are seeking a highly skilled Client Support and Operations Expert to join our team. As a key member of our organization, you will be responsible for delivering exceptional client service and support, ensuring that our clients receive the best possible experience.
Job Description:
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* Key Responsibilities:
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1. Provide prompt and accurate account management support directly to clients and client-facing teams.
2. Understand clients' business and risk management needs and support the delivery of those needs through ongoing service.
3. Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed.
4. Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements.
5. Develop and produce bespoke wordings for clients as well as developing other wording products as required.
6. Ensure agreed wording changes are incorporated within contracts as required.
7. Support the creation of presentations for both new and existing clients.
8. Prepare accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs.
9. Provide suggestions as to how cover can be enhanced where appropriate.
10. Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate.
11. Liaise with appropriate teams to assist the delivery and processing of insurance placements.
12. Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required.
13. Liaise with compliance to ensure all procedures are followed.
14. Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London Market with Xchanging and monitoring of signings where appropriate.
15. Liaise closely with other teams to ensure PPW's are met.
16. Perform quality control checks on all documentation (slips and wordings) prior to broking.
17. Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client's best interests are maintained.
18. Undertake / authorise second pair of eyes checks at relevant stages of the placement process.
19. Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL).
20. Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams.
21. Facilitate in the creation of Endorsements / MTA where necessary.
22. Assist with resolution of contractual issues.
23. Provide support to tender presentations.
24. Undertake overseas / electronic marketing of risk where necessary.
Required Skills and Qualifications:
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* Knowledge and Experience:
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1. Sound knowledge of Lloyd's, London and international insurance.
2. Experience in a technical role within Lloyd's/London market insurance preferred.
3. Experience in a processing, slip production, or undertaking renewals is highly desirable.
Benefits:
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* Competitive Compensation Package:
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1. 10% pension contribution from Miller.
2. Paid annual leave.
3. Private Medical Insurance.
4. Medicare cash plan.
5. Critical Illness cover.
6. Enhanced Maternity, Paternity Adoption and Shared Parental Leave.
About Us:
We are committed to creating an inclusive working environment for all.