We are seeking a Reservations Lead to manage the full reservations journey. The successful candidate will ensure a seamless guest experience from inquiry to post-stay follow-up.
* Manage the entire reservations lifecycle, ensuring timely and accurate bookings
* Deliver exceptional customer service through effective communication
Ideal candidates should have over two years of experience in hotel reservations, strong organizational skills, and proficiency in Opera. They will be part of a vibrant team contributing to the unique atmosphere of the hotel. A key aspect of this role is building relationships with guests and colleagues alike.
Key Responsibilities:
Reservations Operations
Ensure seamless guest experiences from inquiry to post-stay follow-up
Customer Service
Deliver exceptional customer service through effective communication and problem-solving skills
Teamwork
Collaborate with colleagues to achieve business objectives and contribute to a positive work environment
Professional Development
Continuously improve knowledge and skills in hotel operations, technology, and industry trends.