What you will be doing:
Conduct home visits to properties, investigate & manage the maintenance of properties & conduct inspections. Additionally facilitate the resolution of any tenancy disputes & complaints.
Assess the condition of social housing properties & advise on kitchen, bathroom upgrades, social housing maintenance programs & repairs to properties.
Work collaboratively to respond to customers, undertake customer interviews, make referrals, assess new housing & bond loan applications & rental grants.
Manage tenancy arrangements, allocations & vacancies, liaising with the community & other housing providers & ensure departmental compliance.
Monitor & manage outstanding arrears, rent assessments, pay deductions & refunds.
Use Microsoft products and other IT systems to maintain accurate customer & property records & file notes with a high level of accuracy.
What we are looking for:
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.
It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.
The skills you will need include being able to:
• Manage new and unexpected events and demonstrate judgement about when to escalate issues.
• Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach.
• Embrace new challenges and show resilience during times of change and uncertainty.
• Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions.
• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.
Applications to remain current for 12 months.
Job Ad Reference: QLD/677926/26
Closing Date: Wednesday, 18 February 2026