Job Summary
We are seeking an experienced, friendly, and well-organised Dental Receptionist to join our team at Your Family Dentist. This role offers flexibility to work across our Liverpool and Blacktown locations. The ideal candidate will have prior experience in a dental practice, strong administrative skills, and a genuine commitment to delivering excellent patient care. As the first point of contact for our patients, you will help ensure a smooth, welcoming, and professional experience from check-in to check-out.
Key Responsibilities
* Greet patients warmly and ensure they feel comfortable and welcomed upon arrival
* Answer incoming phone calls, manage enquiries, and schedule appointments efficiently
* Confirm appointments and manage patient records using dental practice management software
* Verify patient details and assist with billing and payment enquiries
* Process payments and maintain accurate daily financial records
* Prepare, update, and maintain patient files in compliance with privacy regulations
* Coordinate with dentists and clinical staff to ensure smooth patient flow
* Manage recalls, follow-ups, and appointment reminders
* Handle patient concerns or complaints in a professional, calm, and compassionate manner
* Maintain a clean, organised, and well-presented reception area
* Assist with general administrative duties such as filing, correspondence, and data entry
* Experience with Dentally practice management software will be considered a strong added advantage.