About the Company
Lifestyle Communities is a leading provider of affordable, inclusive and vibrant independent living communities across Victoria. Our mission is to enrich the lives of our homeowners by fostering a sense of belonging, independence and wellbeing. With a focus on community, connection and an active lifestyle, we are committed to creating exceptional experiences for our homeowners.
About the Role
We are seeking a customer-focused Project Administrator to join our Design & Construction team in the Bellarine region. This is a dynamic role that blends strong administrative capability with meaningful customer engagement, making it ideal for someone who thrives on structure, enjoys supporting others, and takes pride in delivering a seamless end-to-end experience.
Responsibilities
* Reporting to the Project Manager, the Project Administrator plays a pivotal role in the front-end delivery of new communities.
* You will provide off-site administrative support to the Design & Construction team while acting as the primary point of contact for homeowners during one of the most exciting stages of their journey — bringing their dream home to life.
* Assist the Project Site team by managing all phases of homeowner customisations, plan reviews, home ordering, and ensuring Salesforce is accurate for handover to the project site team.
* Assist in setting up the projects with the Construction and Systems Administrator on Salesforce, ensuring accuracy of all data that is uploaded.
* Ensuring key milestones are achieved in the required timeline within the Project Management Software specific to each project.
* Provide exceptional customer service skills and qualities that exceed our customers' expectations.
* Conduct homeowner meetings- including plan review meetings and customisations.
* Be the point of contact for customers from the completion of the sales process to handover to the Lifestyle Managers.
* Provide homeowners with regular updates on progress and manage expectations.
* Have genuine and effective relationships with the internal team, external partners, and our customers/homeowners.
Required Skills
* Strong organisation and administrative skills
* High attention to detail and a proactive, solutions-focused mindset
* Strong customer service & conflict resolution skills
* Working knowledge of the building and construction process
What we offer...
* A collaborative and supportive work environment
* Ongoing professional development and training opportunities
* Lifestyle Long Weekends
* Birthday Leave
* Summer Hours
* Generous Paid Parental Leave
* Be part of a workplace that values curiosity, innovation, collaboration, and people excellence!
If you are passionate about delivering design and building excellence, this is your opportunity to join a dynamic company, dedicated to providing talented professionals with the opportunity to develop their careers in a positive and rewarding cultural environment.
Apply now by uploading your cover letter and CV to this advertisement or you can email Maribel Robotis via .
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