**Job Title:** Participant Support Officer
**Job Details:** We are recruiting for a Participant Support Officer to work with a Federal Government client in Batemans Bay. This is a 12-month contract role with the possibility of extension, undertaking procedural, clerical, administrative support and operational tasks including basic research and analysis activities.
**Responsibilities:
* Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
* Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
* Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
* Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
* Undertaking research and investigation activities and preparing associated reports and correspondence.
* Undertaking a range of data entry activities and ensuring follow up is completed.
* Receiving and recording complaints and other feedback in the client Business systems.
**Key Skills and Qualifications:*
* Strong analytical and problem-solving skills *
* Excellent communication and interpersonal skills *
* Ability to manage multiple priorities and deadlines *
**Benefits:** The successful candidate will have access to a supportive team environment and opportunities for professional development.
**Working Conditions:** This role requires working in an office environment with regular interactions with colleagues and clients.
**How to Apply:** If you are interested in this role, please submit your application with your resume and cover letter.