An exciting opportunity exists for an outstanding Boutique Manager to join our brand new store on the iconic Hastings St in Noosa.
As the Leading Angel at CAMILLA, you will be responsible for the day to day operations of the Boutique, as well as leading your tribe through every collection. This includes rostering, training and hiring with the support of the Head Office tribe as well as delivering an extremely high standard of customer service and fostering close relationships with customers. Overseeing visual merchandising and people management are also included in the role of the Boutique Manager.
Born 21 years ago on the beaches of Bondi, CAMILLA has grown into an international luxury retailer that is taking the world by storm. Our unique pieces resonate with the adventurous spirit within all women, men and children who step foot into our Boutiques.
So, what will our Boutique Manager be doing on a day-to-day basis?
* Lead the sales of your store to meet and/or exceed budget & KPI expectations.
* Distribute sales & KPI targets monthly and weekly - monitor & provide feedback to store team on a daily basis.
* Ensure store rosters are scheduled according to the business needs whilst adhering to the store's base roster and wage allowance.
* Develop the boutique sales strategy through quarterly action plans in line with the marketing calendar, local activity and consideration of the KPI's
* Manage the delivery of best-in-class client experience and operating standards through the your boutique.
* Strategically build client base to generate sales growth through both VIP & non-VIP acquisition - grow the new client database.
* Use appointments and digital booking tools to drive sales growth with clients and deliver a unique service experience through Angels.
* Cultivate & develop VIP's in conjunction with the Client Experience Manager.
* visual merchandising meets Camilla standards and embrace ownership for the boutique's visual merchandising strategy
* the boutique team is prepared for key moments – sale, product launches etc.
* self-development and performance to achieve goals and objectives
* model the CAMILLA values - Lead your tribe in an inspiring manner.
* training, development and coaching to improve performance/productivity.
* vacancies and recruitment in a timely manner – provide weekly updates to the Regional Manager.
* Management to be checked and corrected on a daily basis.
* team compliance in completing daily and weekly housekeeping duties to ensure highest standard of boutique presentation is maintained at all times.
What are we looking for in our new Boutique Manager?
* A demonstrated retail history and experience in management (3+ years)
* Be capable in the operational running of a Boutique
* Dance to the beat of your own drum, and show your creative flair to make your Boutique your own
* Have an amazing energy that invites customers into the Boutique
* Have experience in customer relationship management and an understanding of luxury customer service
* Proven ability to meet financial, operational, and service KPIs
* Ability to deliver visual merchandising magic
* business acumen & results driven
* and open availability
* Be a CAMILLA brand ambassador, embracing the cultures and values wholeheartedly
Perks of working with CAMILLA
* Amazing training and development opportunities to cement your career in retail
* A true focus on personal development and growth
* A supportive national retail tribe
* Generous discounts, uniform allowances and access to sample sales
* Be apart of a global and expanding brand
* Annual education 'Love-In' event at our beautiful Head Quarters in Alexandria
* VIP Clientelling and Exclusive Events
* Bonuses and Incentives.
* Worldly parties not to miss
If this sounds like you, float on over, we would love to hear from you
With love xx
At CAMILLA, you are seen for your heart, soul, talent, abilities, quirks, authenticity, drive, and individuality.
When welcoming a new member into our Tribe, we encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.
We will adjust our recruitment process to support accessibility needs
Equality will know no boundaries within our walls and wherever we go.