Customer Service Specialist Role
Westpac's Virtual Service team is responsible for providing exceptional customer service to millions of customers every year. Our goal is to deliver a seamless banking experience, aiming to be one of the world's best contact centres.
To achieve this, we're searching for customer service superstars who possess:
* At least 12 months of customer service experience (any industry)
* Aptitude to thrive in a corporate and professional working environment
* Ability to perform well in a high-paced, KPI-driven environment
* Genuine interest in Banking and Financial Services
* Flexibility to work across our operating hours Monday to Friday 8:00 AM to 8:00 PM.
* Willingness to commute and work onsite at our Lomond office.
Why join us?
We're dedicated to becoming our customers' #1 banking partner for life and are seeking individuals passionate about helping us achieve that goal. In return, we offer a range of benefits, including flexible work arrangements, tailored learning and development opportunities, and lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
Here are just a few ways we support our employees:
* Special offers on banking products and discounts from top brands
* Flexible work arrangements to help you achieve a greater work/life balance
* Tailored learning and development opportunities
* Lots of opportunities to volunteer and give back to the community
Create your future today
Apply now to become part of our team
We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, please let us know and we'll do our best to accommodate your needs.