Bring your passion and experience to a local business that prioritises people
Beautiful beachfront Mooloolaba location, with an experienced and supportive team
Part-time - with potential to move to full-time for the right person
We're searching for a warm, professional Operations Coordinator to join us at Thalassa Spa - supporting the team to deliver divine experiences for clients at our beautiful beachfront location. Initially 3 days a week Thursday - Saturday.
The Role
Our Spa Operations Coordinator oversees daily operations, ensuring smooth running of treatments, facilities and guest services. This role combines front-of-house responsibilities with staff coordination, operational management and sales. You will ensure therapists are supported, wellness equipment is maintained and every guest receives an exceptional spa experience. Key responsibilities include:
Front of House & Client Care
- Greet clients & create a welcoming environment; manage bookings; promote retail & wellness package sales; handle client queries & resolve concerns warmly & professionally.
Team Coordination
- Manage therapist rosters, schedules & task allocation; support therapists with client flow, treatment prep & handover; point of contact for day-to-day operations.
Operations & Facility Management
- Ensure rooms are prepared; oversee cleaning, presentation & hygiene of spa; manage laundry processes; operate & maintain wellness equipment (float & light pods, crystal mats, infrared sauna); manage inventory & order consumables/products.
Sales/Marketing & CRM
- Maintain CRM system; track sales performance for re-bookings, retail products & packages; support seasonal promotions & events; create engaging social media content.
About You
We're looking for someone who is genuinely passionate about the wellness industry. Someone that goes the extra mile to ensure every client receives an exceptional experience - every time. A proactive, hands-on coordinator that actively contributes to a positive, engaged team:
- Previous experience in spa, wellness, or hospitality FOH or coordination role
- Exceptional client service and communication style
- Ability to coordinate daily operations with minimal supervision and confidence
- Strong organisational and multitasking skills
- Competent interacting with and creating engaging social media
- Confident with sales, upselling & rebooking clients
- Understanding of spa and wellness treatments/equipment desirable - training provided
- Sales or retail experience helpful
- Available to work Thursday, Friday and Saturday
Why Join Us
- Generous perks including product discounts, free treatments, family and friends discounts, team rewards and wellness benefits
- Experienced and caring owners that genuinely look after their team
- Warm and welcoming work environment
- Beautiful beachfront location in Mooloolaba
- Part time position to start - potential for full-time for the right person
With over 20 years experience, the owners of this beautiful, beachfront Day Spa/Wellness Centre are passionate about creating a nourishing and nurturing work environment.
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