Ready to take the next step in your automotive career?
We're looking for a capable and driven Service Advisor for a busy, multi-franchise dealership in South Brisbane. Reporting directly to the Service Manager this is an excellent opportunity for a Service Advisor or Workshop Controller looking to grow into clear career progression.
Key Responsibilities
* Customer Interaction : Greet customers, listen to their vehicle concerns, and gather detailed information to understand their service needs
* Service Recommendations : Advise customers on necessary repairs and maintenance, providing clear explanations and cost estimates
* Coordination with Technicians : Communicate customer concerns to service technicians and relay technical information back to customers in understandable terms
* Scheduling and Workflow Management : Schedule service appointments and manage the service department's workflow to ensure timely completion of work
* Customer Follow-Up : Keep customers informed about the status of their vehicles and follow up post-service to ensure satisfaction.
Essential Skills
* Automotive Knowledge : A solid understanding of vehicle systems and maintenance procedures to accurately assess and explain service needs
* Communication Skills : Ability to clearly and effectively communicate technical information to customers and coordinate with service staff.
* Customer Service : Strong interpersonal skills to build trust and ensure a positive customer experience.
* Organizational Abilities : Efficiently manage multiple service orders, appointments, and customer interactions simultaneously.
What's on Offer
* Competitive package with incentives
* Modern facilities and a collaborative culture
* Staff discounts and long-term stability
For further information, please contact Kirra Cude on quoting job number AF8115. Resumes, questions and expressions of interest can be forwarded by e-mail to
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