About This Role
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We are seeking a dedicated and customer-focused professional to join our dynamic team as a Mobile Banker. As a key member of our team, you will play a crucial role in enhancing our customers' banking experience by providing exceptional service and driving business growth.
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* As a Mobile Banker, you will take personal accountability for managing complex customer needs while ensuring all stakeholders are informed throughout the process.
* You will focus on growing the portfolio through self-generated activity, with support from network-generated leads.
* Proactively engage in networking activities to grow your personal brand and generate new lending opportunities.
* Manage existing customers proactively to retain and refer business.
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To succeed in this role, you must possess strong financial services experience and a proven track record of delivering exceptional customer service. You should have a sound understanding of credit assessment, lending principles, and whole-of-bank products.
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You are required to possess excellent communication skills and be able to build strong community relationships. Your technical knowledge of business development principles and general understanding of market and competitor developments will enable you to excel in this role.
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As a team player, you will contribute to team meetings, share knowledge, and actively engage in Network activities.
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About Us
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BOQ Group is a unique group of challenger brands committed to providing a genuine alternative to Australian financial services for customers and employees.
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Our family of brands includes Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, each serving distinct customer audiences and possessing their own defined brand personality.
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Our inclusive vision is to foster a workspace that values and leverages diversity, creating new possibilities and a culture where our people feel confident to bring their best selves to work every day.
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Our Benefits
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At BOQ Group, we strive to create an exceptional work environment that nurtures both professional and personal growth.
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Our comprehensive benefits package is designed to enhance well-being, provide financial security, and foster a sense of community and inclusion.
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* Flexible working arrangements: Balance work and personal life with ease.
* Discounted financial products: Enjoy exclusive rates on our financial services across the Group.
* Salary sacrificing options: Maximise take-home pay with our salary packaging options.
* Paid parental leave: Spend quality time with new family members without worries.
* Purchase additional annual leave: Need more time off? Buy extra leave days.
* Discounted private health insurance plan: Take care of health with special rates.
* Employee Assistance Program (EAP): Access confidential support for personal and professional challenges.
* Access to employee network groups: Connect with peers through First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
* Pride in Diversity membership: We actively participate in the Australian Workplace Equality Index.
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