Join to apply for the Customer Service Representative role at CrossCountry Mortgage, LLC
Continue with Google Continue with Google
Join to apply for the Customer Service Representative role at CrossCountry Mortgage, LLC
Get AI-powered advice on this job and more exclusive features.
Sign in to access AI-powered advices
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview
CrossCountry Mortgage's Customer Service Representative positions are entry level positions to begin a new career in the mortgage industry. This position provides the essential tools and foundation to ensure career success and maintain the utmost level of customer satisfaction.
Job Responsibilities
* Take inbound leads via corporate phone system.
* Gather basic customer information and identify customer needs.
* Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customer via corporate phone system.
* Utilize corporate training methods and tactics in converting potential prospects to CCM customers.
* Schedule initial appointments as well as maintaining database to ensure customer service expectations are met.
* Appropriately classify and distinguish each lead contacted.
* Manage high volume of incoming phone calls.
* Apply training to live interactions with CCM clients both internally and externally.
Qualifications And Skills
* High School diploma or equivalent.
* 1 year of experience as a telemarketer or similar sales/customer service role.
* Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook)
* Excellent communication and customer service skills.
* Excellent prioritization and time management skills.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/
California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
Referrals increase your chances of interviewing at CrossCountry Mortgage, LLC by 2x
Sign in to set job alerts for "Customer Service Representative" roles.
Continue with Google Continue with Google
Continue with Google Continue with Google
Cleveland, OH $55,000 - $60,000 3 days ago
Bedford Heights, OH $15 - $17 10 months ago
Customer Relations Representative - State Farm Agent Team Member
Willoughby, OH
$28,000.00
-
$50,000.00
4 months ago
Remote Seasonal Customer Experience Specialist
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative-10:00 AM - 6:30 PM
Visitor Support & Security Representative
Customer Support Specialist (Call Center)
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr