This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Onboarding Manager in Australia.
In this role, you will be responsible for guiding new customers through a seamless onboarding journey, ensuring they successfully adopt and derive value from a complex SaaS platform. You will act as a trusted partner during the early stages of the customer lifecycle, helping translate business needs into effective system configurations and workflows. Working closely with cross-functional teams such as Sales, Customer Success, Support, and Engineering, you will ensure a smooth transition from purchase to active usage. This position requires strong communication skills, a structured approach to project management, and a customer-first mindset. You will play a key role in shaping first impressions and long-term satisfaction, directly influencing retention and customer success outcomes. It is an excellent opportunity for someone who enjoys combining technical understanding with relationship-building in a fast-paced, collaborative environment.
Accountabilities:
* Lead and manage end-to-end customer onboarding and implementation processes
* Conduct detailed platform walkthroughs and guide customers through setup and configuration
* Communicate onboarding requirements clearly with customers and internal stakeholders
* Educate customers on platform capabilities and best practices to ensure smooth adoption
* Manage customer data migration processes and ensure accuracy and completeness
* Log and track customer needs, feedback, and issues using internal CRM systems
* Collaborate closely with Sales, Customer Success, Support, and Engineering teams
* Build strong relationships with customer stakeholders to ensure engagement and satisfaction
* Identify process improvements and contribute to enhancing the onboarding experience
* Support customers in achieving their operational goals through effective platform usage
Requirements:
* 1–2 years of experience in customer onboarding, implementation, or customer-facing roles
* Strong project management and organizational skills with the ability to manage multiple customers
* Experience working with clients and stakeholders across different levels, including senior decision-makers
* Excellent communication skills with a strong customer-centric approach
* Ability to troubleshoot issues and proactively resolve escalations
* Comfortable working in cross-functional and collaborative environments
* Analytical mindset with attention to detail and process improvement orientation
* Ability to quickly learn and explain technical products or SaaS platforms
* Bachelor's degree preferred but not mandatory
* Strong interpersonal skills and ability to build trusted relationships with customers
Benefits:
* Competitive base salary aligned with experience and market standards
* Fully remote work flexibility
* Comprehensive health coverage including medical, dental, vision, and prescription benefits
* Paid time off and additional leave options including parental and medical leave
* Retirement savings support with employer contributions
* Wellness benefits including monthly wellness allowance
* Mental health support and confidential counseling services
* Home office setup support after one year of employment
* Learning and development opportunities to support career growth
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