ITS Service Delivery Specialist- The Whitsundays
Job No: TCE4379
Employment Status: Full Time, Permanent
Closing Date: 31 Oct 2025 AEST
Position: ITS Service Delivery Specialist- Whitsundays
Commencing Date: As soon as practicable
Classification: Full Time, Permanent Salary Range: $78,260- $82,065 per annum pending experience
Closing Date: Friday, 31 October 2025 unless filled prior
Townsville Catholic Education Office supports 30 schools within the Diocese, located throughout a diverse region of North Queensland, extending west to Mount Isa, south to Proserpine, and north to Ingham. We employ over 2,900 dedicated professionals who contribute to our mission of delivering high-quality, values-based education within our Catholic school communities.
More than delivering academic excellence, a Catholic education at TCE nurtures personal growth, faith formation, and a strong sense of community. Our proud reputation is built on the tradition established by the religious orders who founded Catholic education in the Townsville Diocese in 1872.
The safety and wellbeing of students and vulnerable people is our top priority. We are fully committed to child safety and have zero tolerance to abuse of children or adults-at-risk.
About the role
Townsville Catholic Education Office is seeking an experienced and dedicated ITS Service Delivery Specialist. This role is a Full Time, Permanent position commencing as soon as practicable. This role will support St Catherine's Catholic College, The Whitsundays.
The Service Delivery Specialist will apply a range of technical and other skills involving self-directed application of knowledge gained through experience and/or formal studies to successfully carry out the support of services defined in the service catalogue.
Key accountabilities
- Execute incident resolution via diagnosis and troubleshooting of technical issues within the incident lifecycle to ensure high standard ITS support to all students and employees
- Assist with the monitoring and management of the performance of servers, software, hardware and services as defined in the service catalogue
- Assist with the creation and maintenance of technical documentation
- Assist with system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution
- Provide complex problem analysis as necessary, to maintain system performance to meet student and employee demand
- Assist with the reduction of operational risk and improvement of the availability of the server infrastructure by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to
- Perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
- Ensuring required controls are adhered to without compromising responsiveness and availability
- Perform service desk functions during times of peak demand or employee leave
- Demonstrate a strong commitment to the Catholic ethos, values, and mission of Townsville Catholic Education
- Participate in relevant qualified learning, formation, and development opportunities to continuously enhance your capability and alignment with TCE’s mission and values
- Operate in accordance with all relevant TCE and Diocesan policies, codes of conduct, legislative requirements, and professional standards
- Fulfil your legal and moral duty of care by ensuring the safety and wellbeing of all students
About you
Experience & Skills
- At least three years’ experience in ICT roles
- Demonstrable experience in managing IT infrastructure
- Ability to show initiative, solve problems and contribute to process improvement
- Demonstrated ability to work independently and as part of a team
- Knowledge and resilience in managing stressful situations
- Has a clear understanding of effective conflict resolution skills and their application
- Ability to manage time and competing deadlines in a busy environment
- Knowledge of ITIL v3+ service management processes/practices
Mandatory Criteria
- Tertiary qualifications in a related field or equivalent experience
- Current paid Working with Children Blue Card (or ability to obtain prior to commencement)
- Willingness and capacity to travel within the Diocese, as required
- Physically capable of performing the role safely
- Windows, Hardware, Security, or other certifications highly desirable
- Relevant industry experience in the education sector
What we offer
- Modern facilities, equipment and resources
- Access to additional Employer Superannuation Contributions
- Access to long service leave after 7 years of continuous service
- Deferred Salary Scheme
- Access to corporate health schemes
- Access to Employee Assistance Program
- Wellbeing programs and initiatives
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📌 ITS Service Delivery Specialist- The Whitsundays
🏢 Townsville Catholic Education Office
📍 Townsville