Description Responsibilities Customer Service Assist in phone enquiries as required including liaising with clinics and/or customers to clarify order requirements Preparations Washing and drying pets for viewings if needed Carrying out viewing cremations and gold and platinum cremations as required Managing the cool rooms and the pets on hold, liaising with the Client Care team to expedite pets to cremation within guidelines Keepsakes Taking fur clippings from pets in accordance with client requirements Preparing pets for office viewings and cremations Taking clay paw prints of pets Taking ink paw prints on card ensuring quality, clear prints including trimming fur between claws and cutting claws as required Taking digital paw print photos, uploading to computer system and creating cards ensuring quality of print in preparation for delivery to client Place pet’s ashes into urns, wooden boxes and jewelry and finalise preparation of bags to be returned to clients Coordinate external product engraving as required ensuring quality control is maintained and aligned with marketed products Stock Management Assisting with warehouse duties, including stock movements, seeing in deliveries and keeping the area neat and tidy Unpacking of boxes and stock replenishment from warehouse Ordering and receipting in of stock / special product orders as required Coordinate with the National Stock Controller internal stock management to ensure location stock control is managed effectively to fulfil client ordering Safety and Hygiene Take personal responsibility for upholding standards relating to presentation, property, hygiene, including prompt reporting of loss, damage, or maintenance needs Taking responsibility of reporting hazards and risks that may cause harm or injury, and adhering to WH&S policies and procedures Administration Carry out accurate data entry and reporting via the Pet Tracker database Letters; Customs, Burial, Scattering etc. Running and checking of reports Distribution of clinic resources as required (i.e. Brochures, Pet loss and Grief booklets etc.) Packing and organising of return freight for ashes for country-based clients. Daily use of a full suite of MS Office software, design packages and bespoke pet management systems through computer interfaces Quality & Standards Adhere to the Company’s policies and procedures for all relevant tasks undertaken Carry out Quality Control checks in accordance with company policy and procedure Prepare, quality check and carry out engraving, ensuring accuracy at all times Running Quality Assurance systems and checks on our final products Collaboration & Teamwork Attend and contribute to team and company meetings as required Contribute toward a positive team culture and communicate effectively with all team members Acts as a buddy or peer-trainer for a new team member. Proficient team members often help onboard newcomers by showing them how to perform tasks correctly, answering questions, and modelling proper work habits. May conduct on-the-job-training for simpler tasks and help foster a supportive team environment Lives CARES values Other duties as required aligned to operational requirements