Job Description:
We are seeking a skilled IT Operations Platform Manager to oversee the management, development, and continuous improvement of our core operational platforms. The successful candidate will be responsible for ensuring these platforms support our strategic objectives, deliver reliable services, and enable business innovation.
This role requires technical leadership, operational excellence, and thought leadership across the platforms, ensuring alignment with our IT strategy and business needs.
Key Responsibilities:
* Lead and manage the administration, enhancement, and technical roadmap for ServiceNow and APM platforms.
* Ensure platforms remain reliable, secure, and fit-for-purpose through upgrades, configuration management, and technical currency.
* Develop and integrate platform-based solutions (e.g., self-service portals, chatbots, self-healing scripts).
* Provide subject matter expertise on ServiceNow, including CSDM and CMDB data models.
* Manage relationships with platform vendors and partners to maximise value and service delivery.
* Lead and develop a team of internal and outsourced technical resources.
Required Skills and Qualifications:
* Tertiary qualification in IT or a related discipline.
* 5+ years' experience leading platform administration and enhancement (ServiceNow essential).
* ITIL-aligned environment experience.
* ServiceNow Advanced System Administration training/certification.
* Strong understanding of CSDM, CMDB Data Models, and platform integrations.
* Proven experience leading teams (including outsourced/offshore).
Benefits:
* Career growth and development opportunities in a supportive working environment
* Access to discounts across affiliated brands
* On-site café
* Free annual flu vaccinations