Telstra retail: full time customer service & sales consultant highpoint (maribyrnong)

Employment Type: Permanent

Closing Date: 8 Mar 2026 11:59pm

Job Title: Telstra Retail: Full Time Customer Service & Sales Consultant HIGHPOINT

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

What You'll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming setting where everyone is supported to achieve store goals.

Salary and Benefits

• Annual Fixed Remuneration: $64,915.20 per year
• Penalty rates: Additional 25% for weekday hours worked after 6PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays. 12% superannuation included.
• Variable Remuneration: Plus 10% variable remuneration (eligibility, calculation and payment subject to plan rules).
• First 2 months guaranteed while you learn on board.
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program.
• Flexibility: Flexible working hours and a supportive approach to parental leave—do it your way.
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?

• Great Communication Skills: Natural at connecting with people and making their day better.
• Solution‐Oriented Approach: Think on your feet and tailor solutions for each customer.
• Sales Drive: Motivated to achieve and exceed sales targets and KPIs.
• Passion for Learning: Eager to grow and develop skills in a dynamic environment.
• Resilience and Positivity: Can‐do attitude, even when things get busy.
• Customer‐Facing Experience: Previous experience is a plus but not required—enthusiasm will be taught.