Product and Support Specialist - Flextool
We are a leading marketer and manufacturer of high-performance construction equipment and tools for the civil, industrial, rental, commercial, and residential construction markets in Australia and New Zealand.
Your Role
You will oversee the daily technical sales support needs of our business, developing systems to optimise and scale our technical capabilities. You will also develop and deliver training materials to enhance the technical knowledge of our staff.
This role is suited for candidates with experience in equipment hire companies, hands-on tradies, or retail sales support staff with technical product knowledge.
Key Responsibilities
1. Manage troubleshooting, diagnostic, and technical support through direct contact with our staff.
2. Monitor product performance, maintain records, and coordinate improvements for technical issues.
3. Establish and maintain relationships with key technical personnel across brands and suppliers.
4. Support product development through technical insights and safety standards adherence.
Benefits
* We offer comprehensive health and wellbeing support, including access to mental health services and employee recognition programs.
* Private health insurance extras cover claims up to $1000 annually.
* Market-leading Learning and Development initiatives and career pathways.
* Generous parental leave policies and employee discounts on DuluxGroup products.
Skills & Experience
* Basic knowledge of diesel and petrol engines, electrical, hydraulic systems, and mechanical trades is desirable.
* Ability to interpret technical publications and operate powered construction equipment safely.
* Strong time management, analytical, problem-solving skills, and ability to work independently.
* Excellent presentation and communication skills, both written and verbal.
* Proficiency in Microsoft Office and technology literacy.
* Valid Australian driver's license.
A Great Place to Work
We are part of DuluxGroup, a company with over 50 trusted brands and a 100+ year history. We foster a culture of inclusion, diversity, and flexibility, prioritising your wellbeing and safety.