Billing Operations Delivery Role
This is a 12-month fixed-term opportunity with flexible working arrangements, based in Balcatta.
About The Opportunity
Our dynamic team leads the delivery of impactful business initiatives, improvement projects, and innovative solutions focused on billing and revenue collection.
Key Responsibilities:
* Lead various business assignments and projects to enhance customer service and deliver cost efficiencies.
* Analyse and interpret business and performance data to drive meaningful change.
* Review and refine business processes and practices to ensure compliance with corporate and regulatory standards.
Requirements:
* Strong project management experience and passion for driving business improvements that enhance customer service and deliver cost efficiencies.
* Excellent interpersonal, negotiation, and stakeholder engagement skills.
* Proactive mindset with ability to think creatively and adapt in a fast-paced environment.
* Confidence in presenting data and insights to diverse audiences with actionable recommendations.
* Advanced Excel skills including data extraction, manipulation, and analysis.
* Experience in business improvement or continuous improvement initiatives.
* Proven experience in project and change management.
Contribute to delivering and managing water services across Western Australia.