Job Title: Luxury Reservation Specialist
About the Role:
We are seeking a detail-oriented and guest-focused Reservation Agent to join our team. As a key member of our front office, you will play a crucial role in ensuring every guest enjoys a seamless and personalized booking experience.
Main Responsibilities:
* Handle all reservation inquiries via phone, email, and online booking platforms, providing detailed information on room types, rates, availability, and special offers.
* Process, modify, and confirm reservations, ensuring accuracy and adherence to hotel policies.
* Offer personalized services for VIP guests, group bookings, and special events, ensuring every detail is handled with care.
* Collaborate closely with the Front Desk, Concierge, and Sales teams to ensure smooth guest transitions from reservation to check-in.
* Maintain and update guest profiles, ensuring preferences and special requests are recorded for future stays.
* Monitor inventory and room availability to maximize hotel occupancy and revenue.
* Resolve any guest issues or booking discrepancies in a professional and courteous manner.
* Stay up-to-date with hotel promotions, packages, and services to effectively upsell and enhance the guest experience.
Requirements:
* Previous experience in Reservations or a Front Office role in a luxury hotel environment.
* Excellent communication and interpersonal skills with a polished and professional demeanor.
* Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
* Proficiency with OPERA Cloud (PMS) is advantageous.
* Able to handle guest inquiries and concerns with a solutions-oriented approach.
* A passion for luxury hospitality and providing memorable experiences.
* Flexibility to work varied shifts, including weekends, as required.
Benefits:
* Great benefits package, including worldwide accommodation and food & beverage discounts.
* Live in Melbourne's South-East and work close to home.
* Endless learning & career development opportunities with Australia's largest hospitality group – Accor.
* Industry-leading training and development opportunities with Accor Academy.
* Part of a dynamic hotel environment with a supportive and fun team.
About Us:
We are a luxury hotel offering the perfect escape nestled close to the city of Melbourne. Our unique design marries exclusivity and comfort, creating a world of glamour and style. Join us in providing exceptional hospitality in a dynamic luxury environment.