OPERATIONS MANAGER
Australian Data Storage (Scan2Archive & GMS Digital) | Central Coast, NSW
Full-Time, Permanent | $90,000 – $110,000 + Super | Applications close 28 April 2026
THE OPPORTUNITY
You will own the engine room of our business. As Operations Manager, you will lead a team of 20–30 people, design the rosters, fix the bottlenecks, and make sure work flows from intake to delivery without friction. You will build the systems that do not exist yet, improve the ones that do, and set the standard for how we operate every single day.
This is a genuine leadership role with real authority. You will report directly to the General Manager and lead two Operations Supervisors, with the full backing of a stable, Australian-owned business that has been trusted by government agencies, financial institutions, and healthcare providers for over 40 years.
WHAT YOU WILL BE RESPONSIBLE FOR
- Designing and managing rosters so the right people are in the right place at the right time.
- Identifying and eliminating workflow bottlenecks that slow throughput and impact revenue.
- Leading, coaching, and holding accountable a team of 20–30 staff through two Operations Supervisors.
- Hiring and onboarding operations staff and ensuring training is completed across the team.
- Delivering a clear weekly performance report to the General Manager covering projects, KPIs, and team output.
- Auditing existing systems and designing smarter, faster, better processes across all operations.
- Driving customer communication improvements using technology and innovation to lift service quality.
WHAT WE ARE LOOKING FOR
- 5+ years in an operations, production, or service delivery management role within an Australian SME.
- Proven experience leading a team of 20+ through supervisors, not just directly.
- A track record of diagnosing and fixing workflow problems, not just describing them.
- Strong rostering and workforce planning skills. You understand that scheduling is a commercial decision.
- Confident with data. You report on performance clearly and use numbers to make decisions.
Intermediate Excel and dashboard proficiency is required for data analysis and performance reporting.
- A genuine improvement mindset. You do not accept the status quo and you bring your team along with you.
Experience in document scanning, records management, logistics, or a high-volume production environment is a bonus, not a requirement.
WHAT WE OFFER
- $90,000 – $110,000 base salary + superannuation, commensurate with experience.
- Full-time, permanent role. Central Coast, NSW location.
- Real authority to make changes and build the operations function your way.
- A leadership team that will back you, invest in your development, and get out of your way.
- A stable business with 40 years of history and a clear appetite for what comes next.
ABOUT US
Australian Data Storage, trading as Scan2Archive and GMS Digital, is a proudly Australian-owned document scanning and digitisation bureau based on the Central Coast, NSW. We help government agencies, financial institutions, healthcare providers, and private enterprises across Australia manage, protect, and access their records securely and efficiently.
We are a tight-knit, purpose-driven team who value clear communication, initiative, and integrity. We are a business with history and a genuine hunger to keep improving.
HOW TO APPLY
To apply, send your CV and a cover letter of no more than one page to ***********@gmsdigital.com.au addressing:
- Your experience identifying and fixing workflow bottlenecks in an operations environment.
- What your leadership style looks like when managing a team through supervisors.
- Why this role and this business interests you.
Applications close 28 April 2026. Australian Data Storage is an equal opportunity employer.