Summary
As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.
Through the Eyes of the Client: You connect me to the brand.
Job Description
Client Journey
* Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it instore or remotely.
* Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
* Build rapport with clients by discovering their needs, desires and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
* Develop client base by recruiting new clients and developing existing ones to the top level of the segmentation
* Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.
* Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
* Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc…).
Sales Excellence
* Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.
* Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
* Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
* Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
* Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
* Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.
* Guide and inspire the client to make the best possible decision to buy the right product.
* Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
Brand & Product
* Using knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.
* Proactively attend trainings to gain insights on product knowledge and selling techniques
* Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients.
* Combines styling knowledge with the ability to offer products to best serve the client.
* Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude
Operational Excellence
* Actively participate in all store operations such as stock maintenance, stock inventories, and general store administration activities.
* Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
* Accurately process all POS transactions and ensure accurate capture of client information.
* Contribute to upholding the visual display of all products following Gucci visual standards.
* Follow Company grooming at all times and according to Gucci standards and policies.
* Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
* Manage general store administration and functionality.
Requirements
* 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
* Proven ability to drive and exceed individual and store results and build lasting relationship with customers and colleagues.
* High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
* Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
* Deep knowledge about and passion for fashion and luxury.
* Excellent commercial awareness and client attitude.
* High flexibility and ability to adapt to different clients and complex situations.
* Strong communication skills.
* Ability to work in a fast-moving and dynamic environment.
Job Type
Regular
Start Date
2026-04-13
Schedule
Full time
Organization
GUCCI AUSTRALIA PTY LTD