Administration Officer – Customer Care Team
Join to apply for the Administration Officer – Customer Care Team role at The Y Canberra Region.
What You Will Do
* Support the Customer Care Team Manager with high‑quality administrative and accounts support for ELCs, OSHC services and ancillary programs.
* Develop effective overlap and capability with the Manager to ensure seamless service delivery and continuity in their absence.
What You Will Need
* Experience with QikKids or Xplor systems
* Knowledge of childcare administration processes
* Be a welcoming and professional first point of contact for the Customer Care Team
* Strong commitment to delivering excellent customer service
* Assist with direct debit processing and debt management
* Support organisational compliance requirements
* Provide day‑to‑day administrative support to the Customer Care Team Manager
* Professional presentation and approachable manner
* A positive, proactive "glass half full" attitude, even under pressure
* Self‑motivated with the ability to work independently
* Ability to complete general administrative tasks as required
* Must hold a current WWVP card
Part‑time – 22.5 hours per week
Schedule Wednesday, Thursday & Friday | 9:00am – 5:00pm (Potential for additional hours)
Benefits
* Health & Wellbeing Support – free flu shots, 24/7 confidential counselling via Telus Health Global.
* Career growth – industry leading training, child safeguarding certifications.
* Employee perks & discounts – exclusive rewards, Y Thanks, Y Canberra Region services.
* Paid onboarding & training – fully paid from day one.
* WWVP & WWCC renewal reimbursement – costs reimbursed for eligible staff.
* Medibank Corporate Health Cover – 9% discount on health insurance.
Our Commitment to Safeguarding
At The Y, child safety is our top priority. We thoroughly screen all candidates, including criminal/police checks and reference checks, to ensure we have the right people supporting the children in our care.
Important Information
* Candidates must have the legal right to work in Australia without sponsorship.
* Pre‑employment checks include Nationally Coordinated Criminal History Check (NCCHC), International Police Check (if applicable), two reference checks.
* Applications close on Friday, December 12, 2025, at 11:59 PM, unless a suitable candidate is found earlier.
Ready to make a difference? Apply now and be part of a team that's shaping young minds and creating a positive, supportive community. We can't wait to welcome you
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