**ABOUT THE ROLE**:
The Systems Support Officer is responsible for providing functional support to end users of our clients Health Home Care Services' Client Management system (Carelink+). This role sits within the Homecare Business System team and is highly business and functional support focused. Responsibilities include responding to and resolving systems queries, participating in testing, training, and database maintenance.
- Collaborative and supportive team environment
- Highly regarded team in the homecare division
- Fast paced role responsible for supporting our system end users and Carelink+ project work.
- Full time, ongoing position, flexible working from home | Office located in Richmond
**ABOUT YOU**:
- Previous experience with Carelink+ or relevant Home Care Client Management software is essential
- Excellent attention to detail
- Demonstrated ability to provide exceptional customer service, prioritise and resolve issues in a timely manner
- Previous experience in business systems support and maintenance role or maybe you're a current Carelink+ end user expert and would like to take the next step
- Previous testing and system training experience highly regarded
- Crystal reports/SQL or BI experience highly regarded.
- Tertiary qualifications in Information Technology are desirable.
**WHAT YOU WILL NEED**:
- Provide a current Police Record Check and Working with Children Check
- Proof of vaccination status consistent with public health orders and policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement)
**Salary**: $56,025.82 - $80,000.00 per year
**Benefits**:
- Visa sponsorship
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Richmond VIC: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you require employer visa Sponsorship? Yes or No
**Experience**:
- Carelink+ or Home Care Client Management software: 1 year (preferred)
Work Authorisation:
- Australia (required)