Our mission at Work's for Everyone is to empower individuals with disability, injury, health condition or those who require additional support. We achieve this by working across the nation to identify client goals and aspirations, build skills and job-readiness, and support them through interviews and into employment.
We collaborate with people to ensure their needs are met, and we work with prospective employers to guarantee their needs for recruiting new team members are fulfilled.
In short, our approach focuses on supporting a person in the way that best helps them transform their life.
Citizenship or Permanent Residency of Australia is mandatory for consideration.
Job Overview
This role as a Service Manager is pivotal in leading a thriving team of like-minded individuals driven by purpose and integrity. You will model our company values, live and breathe employment services, and genuinely believe that Work's for Everyone.
Responsibilities
* Maintain a team environment focused on delivering service excellence.
* Establish clear direction for effective team operations across various locations.
* Develop and maintain a culture of performance within the business.
* Provide leadership, supervision, coaching/mentoring, feedback, and opportunities for growth to team members.
* Under the Regional or Operations Manager, manage risk, governance, and contractual performance.
Qualifications, Attributes and Experience
* Management experience and a proven track record of leading a team.
* Customer service or client-facing experience.
* Demonstrated ability to motivate employees and clients in overcoming challenges.
* Liaising with multiple stakeholders with confidence.
* KPI management experience is desired.
* A current Driver's Licence is required.
* A genuine desire to be part of a broader family that shares our purpose.
Benefits
* Ongoing career development and national opportunities.
* Job stability and guaranteed full-time hours.
* Achievable quarterly incentive scheme.
* Access to a range of benefits including discounts for health insurance, access to psychology services, leave purchases, roadside assistance, and paid parental leave.
We welcome people from diverse backgrounds and cultures, and we're happy to adjust our recruitment process to support accessibility needs.