Position Number: P01068 (job share)
Directorate: Environment & Planning Services
Service: Environmental & Compliance
Location: Katoomba
Date
Created/Updated
November 2025
Position
Classification:
Band 6
POSITION PURPOSE/OBJECTIVE
The position provides administrative and business workflow services, including systems
support and coaching, to support the effective delivery of the Urban Forest service. Working
collaboratively across teams, the role builds strong partnerships that enable integrated
planning, coordination and service delivery.
A key focus is fostering a culture of continuous improvement and customer service through
effective systems, processes and team support.
RELATIONSHIPS
Reports to: Program Leader Urban Forest
Report to: P01073
Staff Responsibility: Nil
Key Internal Relationships: A broad cross section of staff within the Council.
Key External Relationships: Residents and other members of the community,
contractors, other government departments and
relevant external agencies.
KEY RESPONSIBILITIES
Develop and maintain effective administrative systems, processes and workflows to
support efficient service delivery and corporate reporting.
Coordinate the preparation of accurate, timely and accessible reports, presentations,
web content and data summaries.
Provide guidance and support to staff in the use of business systems, databases and
technology.
Maintain accurate records and databases to support program management, tracking and
compliance.
Ensure web-based information is current, accurate and consistent with Council
standards.
Support research, data collection and analysis to inform decision-making and respond to
internal and external enquiries.
Monitor and follow up correspondence, service requests and Council resolutions to
ensure timely outcomes.
Contribute to continuous improvement by identifying risks, opportunities and system
enhancements in collaboration with key stakeholders.
Process requisitions and payments in accordance with Council policies and governance
requirements.
Guiding Principles
We act as one organisation responding to the changing needs of our LGA and
community.
We are strategy led, driven by our Community Strategic Plan with clear priorities and
focus.
We are service focused we continuously improve service provision and provide excellent
customer service.
We collaborate and work together to achieve our outcomes.
We ensure safety and well-being is at the centre of our organisation, operations and
culture.
We are a financially sustainable organisation, living within our means, ensuring best
value resource allocation.
These Guidelines complement the Council's adopted Values of: Work Together; Work Safe
Home safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting
Community.
Workplace Health & Safety
Ensure compliance with WHS obligations and responsibilities as outlined in Councils policies
and procedures and under the relevant WHS legislation. These include but are not limited to:
identifying potentially unsafe situations or work practices and notifying your Supervisor or
Manager (or the Health, Safety Manager/Area Safety Representative); never performing a
task that you believe is dangerous or for which you do not have the experience, or have not
received appropriate instructions and training or where the correct equipment to carry out the
task safely is not available; always work in a safe manner and in accordance with safety
instructions, where applicable; use the work equipment supplied for the job, in accordance
with the manufacturer's instructions), and any personal protective equipment, which the
Council deems necessary and has provided; be safety aware and report any actions to your
line manager which will assist the Council to meet its legal workplace health and safety
obligations.
You have the right to cease or direct cessation of unsafe work. In addition you are required at
all times to comply with Councils Asbestos Management Plan and Policy.
COMMUNICATION
Demonstrates high-level interpersonal, verbal and written communication skills to engage
effectively with internal and external stakeholders. Communicates clearly and confidently in
consultations and negotiations, explains policy positions, and works constructively to resolve
issues. Adapts communication style to audience and context, and supports the effectiveness
of professional and technical staff by reviewing, editing and improving complex written material
within a multi-disciplinary environment.
JUDGEMENT & PROBLEM SOLVING
Demonstrates sound judgement and problem-solving capability, working with a high degree
of independence to prioritise tasks and make decisions within agreed guidelines and project
parameters. Analyses issues, evaluates multiple options and initiates improvements to work
practices and processes to achieve effective outcomes.
AUTHORITY
The position provides specialised administrative services involving a level of complexity and
professional judgement. It coordinates staff and resources to achieve agreed outcomes and
represents Council in interactions with the public and external organisations. The role
contributes to continuous improvement by identifying opportunities and making
recommendations to enhance processes and Council's customer service focus.
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
ESSENTIAL
Qualifications: Relevant tertiary qualifications and practical experience in a business
management or a related field.
Job knowledge: Demonstrated experience in project management skills and use of
communications technologies.
Technology use: A proven record of using and integrating technology, knowledge and skills
into work practices and procedures to achieve established work standards, including use of
workflow software and document control / record keeping.
Communication: Ability to listen to others and communicate in an effective manner that
fosters open dialogue, both with internal staff and external customers and the broader
community.
Teamwork: Experience in building positive working relationships and working
collaboratively.
Client focus: A proven record of providing excellent customer service including responding
to customer needs and keeping individual clients up to date with information on decisions
that affect them.
Developing others: A demonstrated commitment to developing others through positive
mentoring and coaching relationships.
DESIRABLE
Class C Drivers Licence