2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.DescriptionJob Summary: The Customer Support Solutions will be detail oriented and analytical, will work as a part of the Customer Support team on all escalated and priority customer support matters. They interact with each functional group within aftermarket and customer service to ensure the Customer is receiving excellent service.Job ResponsibilitiesResponsible for priority items and escalated matters within the customer support space including providing alternate part number options, IPC research related matters, lost shipment, shipment errors, and part invoice disputes, among other escalated items.Receives customer inquiries through multiline calls and emails and responds in a timely and accurate way.Collaborate with various functional areas to troubleshoot any issues and support each event with escalated priority and complexity in mind.Collect and report metrics to leadership along with identified measures to address trends.Customer metricsPart statusService and technical issuesUse of technical knowledge will be used to assist customers with complex problem.Responsible for the authorization of return of goods.Must be able to make the determination whether to absorb cost of new part versus exchange part to ship to AOG customer.Properly identify AOG event and prioritize to ensure customer issue is resolved.Provide issue resolutions regarding critical parts, technical items, or service challenge for each AOG event using technical expertise and own discretion.Must be able to provide recommendations to complex issues with minimum direction.Represents the Customer Support space in providing thorough support with utmost professionalism.Log information into SalesForce in an accurate and timely manner.Generate reports from SalesForce and PowerBI to present out to leadership with recommendations as needed.Support Textron Aviation Parts and Distribution (TAPD) organization and any specific projects or objectives.QualificationsQualifications:Must be confident working independently without daily supervisionAbility to anticipate customer's needsDemonstrate dedication in meeting the expectations and requirements of internal and external customersExcellent written and verbal communication skillsGood computer skills with basic Microsoft Suite experienceExcellent customer service skillsRecruiting Company: Textron AviationPrimary Location: Australia-MelbourneOther Locations: AustraliaJob Function: Flight OperationsSchedule: Full-timeJob Level: Individual ContributorJob Type: StandardShift: First ShiftJob Posting: 03/13/2025, 7:00:31 AMJob Number: 331013Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesAviation and Aerospace Component ManufacturingReferrals increase your chances of interviewing at Textron by 2xGet notified about new Support Specialist jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoCustomer Support Specialist - 12 Months Fixed Term ContractMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoCustomer Service Support Staff - MelbourneMulgrave, Victoria, Australia 2 weeks agoHawthorn, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 5 days agoB2B Customer Support Specialist - 10 month Fixed Term ContractMelbourne, Victoria, Australia 17 hours agoGPC Support Office - General RegistrationRowville, Victoria, Australia 6 months agoMelbourne, Victoria, Australia 2 weeks agoExpression of Interest: ICT Support Technician / Specialist Technician (Bendigo and Surrounding Areas)Southbank, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoDesktop Support Analyst (First Nations Identified)Melbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 6 days agoMulgrave, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 19 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoWe’re unlocking community knowledge in a new way. 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