About the Role
As a Retail Customer Service Officer, you'll play a key part in supporting Australian businesses and communities.
* Providing excellent customer service by handling sales and service transactions accurately.
* Effectively managing high-value transactions (handling cash, cheques, credit cards, and EFTPOS).
* Conducting identity services transactions, including Australian Passport Interviews.
* Upselling and cross-selling our products and services through promotional activities.
* Assisting customers with mail lodgements and associated costs.
* Fostering strong relationships with customers by understanding their needs.
* Supporting administrative tasks such as stock management and record maintenance.