Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
The Service Guidance Branch is seeking experienced APS6 Service Guidance Lead professionals to join the NDIA, as part of the Service Design Division.
We are seeking excellent communicators who have demonstrated experience in writing clear, easy to understand resources, with the ability to translate complex information into plain English. You will have high level attention to detail and accuracy with the ability to work under limited direction, guided by policies, accepted standards and ways of working. You will be confident in initiating, building, and maintaining strong relationships with key stakeholders, while modelling the APS and NDIA values and contributing positively to the branch culture.
The Service Guidance Branch is part of the Service Design Division at the NDIA. We are a national branch with staff in VIC, NSW, SA and ACT. Our role is to develop clear, accessible guidance for all NDIA staff, participants and the wider disability community.
Where you can add value
The APS6 Service Guidance Lead will develop and update internal and external guidance, ensuring it is participant-focused, aligned with the Agency's policy positions, and meets our plain English and accessibility standards. The position is required to initiate, build and maintain strong relationships with key internal and external stakeholders.
The role requires strong written and organisation skills, along with the ability to manage multiple priorities effectively while maintaining high work standards, adhering to governance protocols and ensuring accuracy.
Responsibilities of the role include but are not limited to:
* Listening and responding to feedback from participants and disability peak bodies to ensure the participant is at the centre of all Agency guidance.
* Understanding of the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
* Analysing supporting data and systems to develop internal and external guidance that reflects the Agency's policy positions and best practice.
* Representing the branch as a guidance subject matter expert in multi-disciplinary teams and providing guidance expertise and advice in response to requests from the Agency's executive, Board, Minister and other Australian Government Departments in a timely manner.
* Supporting continuous improvement for all branch deliverables by maintaining best practice and identifying and implementing innovative solutions.
Enough about us, let's talk about you
Our ideal candidate will demonstrate exceptional attention to detail, along with the ability to adapt flexibly and respond positively to uncertainty and changing requirements. You will have the ability to manage multiple priorities while maintaining high work standards and accuracy and meeting defined timeframes. You will demonstrate a continuous analytical mindset, with the ability to identify problems, develop solutions, and adjust plans as needed. You will work effectively in a team, actively contributing ideas, with the ability to provide advice to the branch about opportunities for improvement. You will be passionate about contributing to and creating lasting change for Australians living with disability.
In line with the values and mission of the NDIA, you will have a positive contemporary attitude to people with disability, along with understanding and knowledge of disability and its impact on individuals. This role will provide you with opportunities to make a real difference in the lives of people with a disability and contribute to the success of the NDIA for generations to come.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.
* You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
* Access to higher superannuation and above market leave entitlements
* Competitive remuneration and working conditions that support a positive work life balance
* Access to ongoing professional development and learning
While this role is ideally performed from NSW - Newcastle, VIC - Geelong, VIC - Richmond, SA - Adelaide, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close 11.30pm AEST, 15 June 2025.
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 ndia@dfp.com.au .
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.
Unlock job insights
Salary match Number of applicants Skills match
The National Disability Insurance Agency (NDIA) is an independent statutory agency. Our role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIS will mean peace of mind for every Australian - for anyone who has, or might acquire, a disability.
Our priority is to ensure people with disability continue to get the support they need. The changes that are required to existing disability support systems are significant. Arrangements are being made to ensure the scheme can be introduced gradually, ensuring a smooth transition for people with disability and support providers. Read about the trial and roll out.
Source: This is an extract from the company's own website.
The National Disability Insurance Agency (NDIA) is an independent statutory agency. Our role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIS will mean peace of mind for every Australian - for anyone who has, or might acquire, a disability.
Our priority is to ensure people with disability continue to get the support they need. The changes that are required to existing disability support systems are significant. Arrangements are being made to ensure the scheme can be introduced gradually, ensuring a smooth transition for people with disability and support providers. Read about the trial and roll out.
Source: This is an extract from the company's own website.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr